Plugin Author
Jawada
(@jawada)
Hi @spidyarts ,
Thank you for reaching out. The error you’re seeing usually happens when the logged-in user role doesn’t have the right permissions to perform that Ajax action. Could you please confirm the following so we can investigate further:
- The role of the logged-in user (e.g., subscriber, customer, editor, etc.)
- If any role/permission manager plugin is installed (like User Role Editor)
- The plugin/theme version you are currently using
In the meantime, please try the following steps:
- Make sure you’re logged in with a user role that has the capability to edit replies.
- Clear cache (site + browser) and test again.
- If you have a security plugin or custom code restricting admin-ajax.php, try temporarily disabling it to check if it resolves the issue.
Once we have the above details, we can guide you on how to fix or adjust the permissions.
Best regards,
Hello
The role of the logged-in user (e.g., subscriber, customer, editor, etc.) : Subscriber and the same user has created the ticket.
If any role/permission manager plugin is installed (like User Role Editor) : No
The plugin/theme version you are currently using: Latest plugin version and theme- divi
Thank You
Plugin Author
Jawada
(@jawada)
@spidyarts
We are currently working on this and I’ll update you as soon as I have any news from the development team.
Thank you for your patience.
Best regards,
Plugin Author
Jawada
(@jawada)
Hello @spidyarts ,
Thank you for your patience. This issue has been fixed, and an updated version 6.3.6 of Awesome Support has been released. If you have any questions, we are here to assist.
