Support » Plugin: YITH Live Chat » 2 issues found

  • Hello, i have 2 issues with latest version of live chat.

    1st. when operator is online and user after filling forms starts chat it connects very slow, maybe 3-5 seconds. is there way to make it superfast like different chat plugins?

    (!!!) 2nd. When user in chat writes us, we answer user = all good. we can speak.

    But!
    when operator was, for example, a little bit slow with answer (maybe talk to another user) and user closes chat window… when we answer, user chat windows starts loading…loading…loading. and no result. it infinitely loads with no window opening with new answer.

    how to solve ?
    thank you.

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  • Thread Starter mekuf

    (@mekuf)

    about 2nd issue with “reopening chat window” after operator answer;

    i checked this scenario at yith plugin demo, running admin console and frontend at the same time. i found this issue happens even at your demo.

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