YITH Live Chat


Make your client comfortable as in a physical shop

Users need human contact and YITH Live Chat can help them in overcoming the obstacle of the purchase doubts. Immediate and performing, your users will feel just like they are purchasing in a physical store with this chat. No more time wasted waiting for an answer. A direct contact for a rapid purchase.

Main features

  • Customization of the messages (welcome, greetings, offline, busy operators)

  • Availability of different tabs, multiple chats

Full documentation is available here.


If you have suggestions about how to improve YITH Live Chat, you can write us so we can bundle them into YITH Live Chat.


Available Languages

  • English

If you have created your own language pack, or have an update for an existing one, you can send gettext PO and MO file
use so we can bundle it into YITH Live Chat languages.


  • This is the main settings page for the plugin, you can find it inside the YIT Plugins menu. You must configure a Firebase App to make the plugin work.
  • This is the text settings page for the plugin, you can find it inside the YIT Plugins menu. You can configure the text of the messages for the chat events.
  • This is the chat console, you can find it in the main menu. Use it to talk with your clients.
  • This is the front end chat.



  1. Unzip the downloaded zip file.
  2. Upload the plugin folder into the wp-content/plugins/ directory of your WordPress site.
  3. Activate YITH Live Chat from Plugins page.


YITH Live Chat will add a new tab called “Live Chat” inside the YIT Plugins menu, where you will be able to configure all plugin settings, and a new menu item called “YITH Live Chat”, where there is the chat console.


July 16, 2019
this plugin make the job and is realy cool to use. i agree with the macro feature 😉 i use the premium version
August 31, 2017
Love the plugin for it's simplicity, compared to free versions of commercial services. Make sense if the free version if limited in features, but one feature is essential which should be included in both free/paid version is Sound for Notifications. Notification popup appear and then quickly fade away and we can easily miss it. What's the use of live chat if we can't notice an incoming chat. Include it in future updates please, Thanks
August 10, 2017
it works! really helpful and powerful, add more language support would be great!
September 3, 2016
very nice and easy to use. thanks.
September 3, 2016
Very nice and practical plugin! Great job. Would be nice if string translations (eg for polylang) were integrated appart from the .pot file. But still 5 stars!
Read all 12 reviews

Contributors & Developers

“YITH Live Chat” is open source software. The following people have contributed to this plugin.


“YITH Live Chat” has been translated into 3 locales. Thank you to the translators for their contributions.

Translate “YITH Live Chat” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.


Version 1.4.2 – Released: 11 December 2019

  • Update: plugin framework

Version 1.4.1 – Released: 29 November 2019

  • Update: notice handler
  • Update: plugin framework

Version 1.4.0 – Released: 06 November 2019

  • Update: Support for Firebase JS library 7.0
  • Update: plugin framework
  • Remove: FontAwesome icons in favor of a lightweight custom icon set

Version 1.3.8 – Released: 30 October 2019

  • Update: plugin framework

Version 1.3.7 – Released: 06 August 2019

  • Update: plugin framework

Version 1.3.6 – Released: 12 June 2019

  • Update: plugin framework

Version 1.3.5 – Released: 06 June 2019

  • New: Support to WordPress 5.2
  • Update: plugin framework

Version 1.3.4 – Released: 23 April 2019

  • Update: plugin framework

Version 1.3.3 – Released: 20 February 2019

  • Fix: notices when chat is disabled

Version 1.3.2 – Released: 07 February 2019

  • Update: plugin framework

Version 1.3.1 – Released: 05 December 2018

  • New: Support to WordPress 5.0
  • Update: plugin framework

Version 1.3.0 – Released: 22 October 2018

  • Update: plugin framework

Version 1.2.8 – Released: 7 August 2018

  • Update: plugin framework

Version 1.2.7 – Released: 24 May 2018

  • New: Support to WordPress 4.9.6
  • New: Privacy Policy Guide
  • Update: plugin framework

Version 1.2.4 – Released: 11 December 2017

  • Update: plugin framework

Version 1.2.3 – Released: 6 Nov 2017

  • Update: plugin framework

Version 1.2.2 – Released: 7 Nov 2016

  • Fix: added missing files

Version 1.2.1 – Released: 12 October 2016

  • New: support for CJK characters
  • Fix: end conversation issue
  • Tweak: Optimized Frontend and Console templates
  • Tweak: optimized JS and CSS loading

Version 1.1.5 – Released: 20 April 2016

  • New: minified version of CSS files

Version 1.1.4 – Released: 02 March 2016

  • Fix: hidden on the console page, notifications that disturb the positioning

Version 1.1.3 – Released: 09 February 2016

  • New: show offline message if Firebase loses connection
  • Fix: chat page lost during page switch
  • Fix: notification counter showing incorrect values
  • Fix: minor bugs

Version 1.1.2 – Released: 30 October 2015

  • Update: changed text domain from ylc to yith-live-chat
  • Update: changed all language file for the new text domain

Version 1.1.1 – Released: 29 October 2015

  • Update: plugin core framework

Version 1.1.0 – Released: 15 October 2015

  • New: Frontend login username now accepts characters from these Unicode sets: Greek and Coptic, Arabian, Cyrillic, Armenian, Hebrew and Latin-1 (only chars with grave, acute, diaeresis, circumflex, etc.)
  • New: minified version of all JS files
  • Tweak: Changed global $yith_livechat object to YITH_Live_Chat() singleton.
  • Fix: separated JS files for frontend and console
  • Fix: code improvements
  • Update: language file

Version 1.0.5 – Released: 15 August 2015

  • New: Support to WooCommerce 2.4
  • Update: Plugin core framework

Version 1.0.4 – Released: 31 July 2015

  • Fix: session destroy bug

Version 1.0.3 – Released: 09 July 2015

  • Fix: session destroy bug

Version 1.0.2 – Released: 18 May 2015

  • Fix: code improvements
  • Update: language file

Version 1.0.1 – Released: 15 May 2015

  • Fix: code improvements
  • Update: plugin framework

Version 1.0.0 – Released: 27 March 2015

  • Initial release