-10520: Jetpack: [missing_token] when adding single sign-on user

  • Resolved Ross Wintle

    (@magicroundabout)


    12 years, 2 months ago

    Hi there,

    I’ve got a WP install (v3.8.1) with latest JetPack (v2.8). JetPack is connected at site level, but not for the currently logged-in user.

    I’ve enabled single sign-on, and I go to my user profile and click the button to connect with WordPress.com SSO. When I do that I get a blank(ish) screen with the message:

    -10520: Jetpack: [missing_token]

    I think that I can get this working by connecting JetPack at user level, from the main JetPack screen, and then re-visiting the profile and trying again to connect SSO.

    Here’s a video showing the problem: http://www.youtube.com/watch?v=y4yRp9hQv-8 I’ve replicated this on multiple sites.

    But I don’t see why I should have to do this. If I SHOULD have to do this then it should be made clear on the profile screen.

    Is there a way around this? Is it a bug?

    https://wordpress.org/plugins/jetpack/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Richard Archambault

    (@richardmtl)

    12 years, 2 months ago

    Hi!

    Could you give us your sites’ URLs please so we can investigate why this is happening to you? Also, anything else you think might be elevant, such as whther these are multisites ore not, and what other plugins you may have active. If you’d rather it remain private, you can also contact us via this contact form:
    http://jetpack.me/contact-support/

    Make sure to include a link to this thread in your message.

    Thanks!

    Plugin Contributor Richard Archambault

    (@richardmtl)

    12 years, 2 months ago

    Hi again!

    I discussed further with the Jetpack developers, and they suggested that you try the current Jetpack beta, as this issue may be fixed already:

    https://github.com/Automattic/jetpack/releases/tag/2.9b4

    If it isn’t, would you mind giving us SSH/FTP credentials, and admin access to the site? If you agree to that, then again, please contact us via the form mentioned previously.

    Thanks!

    Thread Starter Ross Wintle

    (@magicroundabout)

    12 years, 2 months ago

    Nope – still broken in 2.9b4

    I’ve emailed you through the form.

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)

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