Hi Madalina,
Thanks for using our plugin and reaching out to us. Sorry to hear your product feed is empty.
We have written a blog post that describes the possible (configuration) causes for empty feeds. You mention you did not make changes to the feed yet could you go through the post and see if any of the reasons mentioned in it apply to your feed configuration?
See: https://adtribes.io/help-i-have-none-or-less-products-in-my-product-feed-than-expected/
When you are sure none of those are the cause for your empty feed then please send us the plugin debug.log so we can have a look at your feed configuration. Instructions on how to retrieve your debug.log can be found here: https://adtribes.io/send-your-debug-log-to-support/
Hello,
I cant see where i can send the debug log on your website. Can you please please.
Thank you,
Madalina
Can you please share the debug.log URL here?
Hi,
Thanks for sending over the debug.log. I had a look and it seems you have set rules and filters that are “empty”:
(
[1570216336809] => Array
(
[rowCount] => 1570216336809
[attribute] =>
[condition] => contains
[criteria] =>
[than] => exclude
)
)
[record] => on
[rules2] => Array
(
[1570216374156] => Array
(
[rowCount] => 1570216374156
[attribute] =>
[condition] => contains
[criteria] =>
[than_attribute] =>
[newvalue] =>
)
)
Did you try removing those filters/rules already?
Hello,
Oh sorry, i didnt realised they were empty fields. I thought those fields where that cant be deleted. and just to field, if i wanted to add the data. I have deleted the fields, and it is fixed. That is odd, i haven’t touched the product feed since i have created the feed. That it only stopped on 4th Jan.
Thank you for your help.
Regards,
Madalina
Thanks for the heads-up, good to hear the issue at hand has been resolved.
