Urgent – plugin stopped working?

  • jennac0107

    (@jennac0107)


    8 years, 9 months ago

    Hi,

    This plugin has been working fine for us for some time, however it now seems to have stopped.

    It appears as though the new databases have been installed, however I am in the UK and my site is showing the US phone number in the header. The contact page is also showing the USA details first when it should be the UK.

    If I type in [CBC_COUNTRY/] and [CBC_CODE/] into a page it returns “United States and US” which isn’t right.

    Development mode has been turned off and on – no difference made.

    We use Cloudflare on this site, but the plugin has worked previously even when using Cloudflare.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 19 total)
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  • Plugin Author Paul

    (@paultgoodchild)

    8 years, 9 months ago

    Are you still using cloudflare?

    Thread Starter jennac0107

    (@jennac0107)

    8 years, 9 months ago

    Hi,

    Yes we are.

    As mentioned this site has been live for a year using cloudflare and the plugin has been working fine?

    We haven’t made any changes to Cloudflare recently.

    Plugin Author Paul

    (@paultgoodchild)

    8 years, 9 months ago

    I’m not sure why this would be the case since if CloudFlare is detected the database is entirely ignored.

    Can you check your cloudflare setting here:
    https://support.cloudflare.com/hc/en-us/articles/200168236-What-does-Cloudflare-IP-Geolocation-do-

    Also, do you know how to check headers sent using your web browser? Can you see that the header is being sent on your site?

    Thread Starter jennac0107

    (@jennac0107)

    8 years, 9 months ago

    Hi,

    Apologies, Cloudflare isn’t actually used on this site!

    I’m not sure what you mean by “Also, do you know how to check headers sent using your web browser? Can you see that the header is being sent on your site?”

    Thanks.

    Plugin Author Paul

    (@paultgoodchild)

    8 years, 9 months ago

    Then that part doesn’t matter if Cloudflare isn’t used.

    This plugin hasn’t been updated for a couple of months so I’m not sure what would have changed. What you could try to do is manually remove and install the database. There are SQL files provided in the plugin “inc” directory. Use a tool like phpMyAdmin to remove the database tables and reinstall them.

    Thread Starter jennac0107

    (@jennac0107)

    8 years, 9 months ago

    This page should be displaying UK office info first but it’s showing me the US

    https://www.cqr.com/contact

    The WP-IP2Nation plugin thinks I’m from the US!

    Something isn’t right here?

    Plugin Author Paul

    (@paultgoodchild)

    8 years, 9 months ago

    we are not the WP-IP2Nation plugin.

    Thread Starter jennac0107

    (@jennac0107)

    8 years, 9 months ago

    I was testing, as that is the database you seem to be using with your plugin?

    There is still the issue of your plugin that has suddenly stopped working and incorrectly displaying wrong content.

    I’ll try manually removing the database and reinstalling.

    Plugin Author Paul

    (@paultgoodchild)

    8 years, 9 months ago

    The plugin hasn’t changed for months. And then the plugin stopped working. Something changed. So it probably wasn’t the plugin.

    Thread Starter jennac0107

    (@jennac0107)

    8 years, 9 months ago

    I don’t seem to the be the only one having an issue though?

    This thread is exactly the same issue that I’m having:

    https://wordpress.org/support/topic/not-working-2252/

    But you don’t seem to have resolved it?

    danwordy

    (@danwordy)

    8 years, 9 months ago

    I don’t actually use this plugin, but the one I use needs GB rather than UK. Try it.

    Plugin Author Paul

    (@paultgoodchild)

    8 years, 9 months ago

    I suspect the problem is that the IP address database is out of date and IPs that would have once indicated GB, are now indicated US. If that’s the case, then the solution is an update to the database, which isn’t available.

    Or better yet, replacing the database with another, which is going to require some development.

    Thread Starter jennac0107

    (@jennac0107)

    8 years, 9 months ago

    How long do you predict this would take?

    Plugin Author Paul

    (@paultgoodchild)

    8 years, 9 months ago

    We have no plans to undertake a rewrite of the plugin – at least not for the free version. We’ll probably being building a paid version of the plugin that uses much more reliable geolocation data.

    chiappa

    (@chiappa)

    8 years, 8 months ago

    Just “wrote my own” geolocation function — with almost no coding skills (three skills actually: copy, paste and reading stackoverflow.. =)

    And it’s using MaxMind’s free geolite2 database that is being updated every month I believe — has been very adequately accurate for me, this guy provides the IP checking service for free which made it easy.

    Should put up a post on that.

Viewing 15 replies - 1 through 15 (of 19 total)
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