Cannot authenticate using API Key -cannot get past ‘refreshing API’

  • Resolved proteuseng

    (@proteuseng)


    9 years, 6 months ago

    I have contacted IDX Broker support and confirmed that my API Authentication Key is working properly – however when I enter the API key to have it authenticate under IMPress ‘Initial Settings’, it stays in ‘refreshing API’ state

    I confirmed with IT that ports are open and info is being sent out, but nothing is coming back. We disabled security plugins and firewall settings to make sure it wasnt anything on our end blocking communication and can confirm that we are ‘open’ on our end.

    Any troubleshooting or insight is appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)
  • agentevolution

    (@agentevolution)

    9 years, 6 months ago

    Please send an email to help@idxbroker.com with the following information:

    1. The domain on your IDX account
    2. Screen-shot of the issue
    3. Version of WordPress
    4. The hosting company you use

    We can do a little research on this side to see if there is anything we can determine. This does sound like blocked communications. However, it’s worth looking at further.

    Thread Starter proteuseng

    (@proteuseng)

    9 years, 6 months ago

    We see this on the server logs:

    [Mon Oct 31 14:02:39 2016] [error] [client xxx] PHP Fatal error: Call to undefined function IDX\\curl_init() in /var/www/wordpress/wp-content/plugins/
    idx-broker-platinum/idx/idx-api.php on line 451, referer: /wp-admin/admin.php?page=idx-broker

    I removed IP and hostname

    • This reply was modified 9 years, 6 months ago by proteuseng.
    Thread Starter proteuseng

    (@proteuseng)

    9 years, 6 months ago

    We got it to work by installing the undefined function being called out in that line.

    Should be good to go for now! Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)

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