Prepurchase question/problem

  • Resolved Gunivortus

    (@gunivortus)


    10 years, 5 months ago

    Running WP/Woocommerce in a multilingual/multisite envirroment using the Multilingual Press plugin…..

    The evaluation of the free version of WP Live Chat Support does not really work reliable here.
    At home we’ve several computers in a LAN and at none of them the chat plugin calls a reaction in the backend of the central pc (my work computer). At the other computers after filling out at the front end the name and emailaddress, it states that it will be searched for an agent. But at the backend of my work computer there are no chat requests visible and no audio signal sounds.
    Only from a WLAN based tablet it works but from a WLAN based notbook again it didn’t.
    We can’t find out what is the cause, but evaluating the reliability is not really probable.
    A good solving suggestion would be welcome.

    https://wordpress.org/plugins/wp-live-chat-support/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WP-LiveChat

    (@wp-livechat)

    10 years, 5 months ago

    Hi there.

    Would it be possible for you to send me a link to your site so I can look itno this for you?

    What browser are you using on your site? And what version of the plugin have you currently got installed?

    Thread Starter Gunivortus

    (@gunivortus)

    10 years, 5 months ago

    THIS is my site.

    My browsers: both the current versions of Firefox and Edge.

    Plugin version 5.0.11

    Thread Starter Gunivortus

    (@gunivortus)

    10 years, 5 months ago

    forget it. This takes far too long.
    Waiting for days for help at a pre-purchase problem did not encourage me to buy this plugin.
    Thast is not the kind of support I’d espected.
    So, deleted the plugin from my site and bought another one … its support answers questions within hours.
    Case closed.

    Plugin Author WP-LiveChat

    (@wp-livechat)

    10 years, 5 months ago

    Hi there.

    I sincerely apologize for the delay in response. We’ve been running quite thin on capacity due to the festive holidays coming up.

    If you’d still be interested in giving the plugin a try again, please get in touch with me via our contact page.

    My apologies for any inconvenience caused.

Viewing 4 replies - 1 through 4 (of 4 total)

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