Visual Tab disappeared

Resolved melroseumc
(@melroseumc)

11 years, 8 months ago

For 3 weeks now, I have not had a visual tab.

I have tried EVERYTHING I’ve read on previous problems with this including:

–changing themes
–checking and checking the visual option under users
–deactiviating and reactivating plug ins and widgets
–reinstalling wordpress
— I have the new update to wordpress

NOTHING works. I even tried adding a ‘new’ user and still it’s not there. PLEASE someone give me some help!

I DO NOT have FTP capabilities… is this an issue with theme? Since I’ve changed themes and it’s still not appearing, I don’t think it’s a theme issue…

Viewing 15 replies - 1 through 15 (of 27 total)

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Moderator James Huff
(@macmanx)

11 years, 8 months ago

At Users -> Your Profile in your blog’s Dashboard, is “Disable the visual editor when writing” unchecked?

Thread Starter melroseumc
(@melroseumc)

11 years, 8 months ago

tried that over and over again.

Moderator James Huff
(@macmanx)

11 years, 8 months ago

Ok, try downloading WordPress again and delete then replace your copies of everything except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings. Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

Thread Starter melroseumc
(@melroseumc)

11 years, 8 months ago

Thanks for the suggestions but I don’t have FTP capability

Moderator James Huff
(@macmanx)

11 years, 8 months ago

Ok, that’s the next thing we need to try to fix this, so you’ll need to secure access to the files on the server somehow.

Thread Starter melroseumc
(@melroseumc)

11 years, 8 months ago

not sure that’s possible but I’ll try to contact my hosting company and see. They have said no FTP access.

Moderator James Huff
(@macmanx)

11 years, 8 months ago

A hosting provider with no FTP access? That’s a basic feature of every hosting provider I have encountered, even the free ones (which I don’t recommend, by the way, they’re terrible).

Thread Starter melroseumc
(@melroseumc)

11 years, 8 months ago

It’s not a free one but hosted through the United Methodist Church which stated it does not have FTP access but everything is designed to be done through WordPress.

Moderator James Huff
(@macmanx)

11 years, 8 months ago

Ok, maybe they could re-install the core files for you, or help you with the issue since maybe it’s a custom configuration?

Thread Starter melroseumc
(@melroseumc)

11 years, 8 months ago

not sure. I have a support ticket in to them but doubt it will be answered until after Christmas. Thank you for your help so far!

Moderator James Huff
(@macmanx)

11 years, 8 months ago

You’re welcome!

fearnowrath
(@fearnowrath)

11 years, 8 months ago

for the time being, you can install a visual editor plugin, for eg. the ckeditor until the issue is fixed. https://wordpress.org/plugins/ckeditor-for-wordpress/
Deborah Edwards-Onoro
(@redcrew)

11 years, 8 months ago
A few questions for you:
1. Did this start happening after the 3.9 release?
2. Are you using the free website available through UMC Web Press?
3. If yes, what did UMC Web Press say when you asked about the Visual Tab?
4. Can you share the URL for the site?
This post about the Visual Tab may be useful for background, but it would be up to UMC Web Press to track down whether the same issues/plugins apply to their setup.
Thread Starter melroseumc
(@melroseumc)

11 years, 8 months ago

yes, it started after the 3.9 release. We use UMC word press but have level 2 which isn’t the free level. They haven’t responded to my support ticket yet.
The URL for the site is melroseumc.com

Deborah Edwards-Onoro
(@redcrew)

11 years, 8 months ago

Thanks for the quick response and information.

One more question: when you said you switched themes, did you switch to the default Twenty Fifteen theme, to rule out any theme-related issues?

UMC Web Press may be better able to troubleshoot your setup, since they control the WordPress setup configuration. Refresh my mind, what’s included in level 2 from UMC Web Press?