hidden fields not updating

  • ruvanswp

    (@ruvanswp)


    15 hours, 50 minutes ago

    Hi I want to hide the address field for clients, wrote a thread earlier at https://wordpress.org/support/topic/remove-fields-for-contacts/

    I’ve tried the solution suggested:

    1. Go to Jetpack CRM → CRM Settings → Client Portal
    2. Find the ‘Fields to hide on Portal’ section
    3. Entered ‘addresses’ (field name as shown in the ‘field sort’ page)
    4. Save Settings
    5. Preview Portal

    But then the portal still shows the address. It also does not show the email and status even though I’ve removed those fields from the hide list so perhaps my client portal isn’t updating. Do you have any suggestions on how I can fix this?

    P.S. Changing the language did fix the addresses format for clients – thank you!

Viewing 1 replies (of 1 total)
  • Plugin Support Alin (a11n)

    (@alinclamba)

    2 hours, 27 minutes ago

    Hi @ruvanswp,

    Thanks for reaching out and for the detailed steps you’ve tried.

    The issue is that addresses isn’t a recognized field key for the “Fields to hide on Portal” setting, which is why it had no effect.

    To hide the address fields, you’ll need to use these specific keys:

    • jpcrm-main-address → hides the main address block
    • jpcrm-second-address → hides the second address block

    Also, an important detail about how this setting works: it replaces the default hidden fields rather than adding to them. By default, status and email are hidden on the portal. When you entered addresses, it replaced that default list, which is why status and email stopped being hidden even after you removed addresses from the list.

    So if you want to hide both addresses while keeping status and email hidden as well, enter this:

    status,email,jpcrm-main-address,jpcrm-second-address

    You can also hide individual address fields if you prefer (e.g. addr1, city, county, postcode, country), but the group keys above are the easiest way to hide the entire address blocks at once.

    Let us know if that works for you!

Viewing 1 replies (of 1 total)

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