EWWW Image Optimizer

Resolved soundengine
(@soundengine)

2 weeks, 2 days ago

It’s literally listed in your Security Certified list of apps, yet it throws 19 malware infections on a CleanTalk Security scan.

Honestly, what the heck?

Please, let’s get the story straight. Is it Security Certified, or is it infected with Malware?

Please if I need to issue a Malware removal request.

Viewing 8 replies - 1 through 8 (of 8 total)

Plugin Support sergecleantalk
(@sergecleantalk)

2 weeks, 2 days ago

Hello,

As far as I can see, only the 8.3.0 version of the EWWW Image Optimizer was Security Certified. The current version of the plugin is 8.7.4. Regarding the detected malware files. Most likely, these are false positives. However, I will ask our security team to check them. We will contact you within 1-2 business days.

sb7777
(@sb7777)

2 weeks ago

Hi, I would like more info on this too having same issue. Thank you.

Plugin Support denisxam
(@denisxam)

2 weeks ago

Hello @sb7777

Please contact us through our private Ticket System:

https://cleantalk.org/my/support/open

WordPress.org Support Forum is for plugins only, not the service

Plugin Support eugenecleantalk
(@eugenecleantalk)

1 week, 4 days ago

@soundengine @sb7777

Thank you for waiting.

We’ve made some changes so that our scanner no longer falsely flags files from the ewww-image-optimizer plugin. All the changes made will be included in the next official release.

Please install the Security plugin from this archive: https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip. You can download the plugin and replace the current version with it, or first uninstall the old version and then install the fixed one according to our guide: https://cleantalk.org/help/update-wordpress-security (Manual Update section). If you chose to replace the existing files, go to the Malware Scanner tab afterwards, click “Clear scan results” under Scan log, and run a new scan.

Let us know if your issue has indeed been resolved.

Thread Starter soundengine
(@soundengine)

1 week, 3 days ago

Same results. May I ask if you tested this solution before providing it?

https://drive.google.com/file/d/1iF-RL4k76pSERwxMUIVFWigQ54-kVViT/view?usp=sharing

Plugin Support denisxam
(@denisxam)

1 week, 3 days ago

Hello,

I’ve forwarded the information to our developers. We will respond to you within 3 business days.

Please wait for information from us.

Best Regards,

Plugin Support denisxam
(@denisxam)

1 week, 3 days ago

Thank you for waiting.

Our developers have made extensive changes.

Please install the Security plugin from this archive: https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip

You can download the plugin and replace the current version with it, or first uninstall the old version and then install the fixed one according to our guide: https://cleantalk.org/help/update-wordpress-security (Manual Update section).
If you chose to replace the existing files, go to the Malware Scanner tab afterwards, click “Clear scan results” under Scan log, and run a new scan.

Be sure to perform “Clear scan results” before rescanning.

Please let me know if the fix version helped.

Plugin Support denisxam
(@denisxam)

5 days, 13 hours ago

Hello
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”. If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 8 replies - 1 through 8 (of 8 total)

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