• <span style=”font-size: inherit;”>Hello,</span>

    I have an issue with Themify Builder on some WordPress pages.

    Environment:

    • WordPress: 6.8.5
    • PHP: 7.4.33
    • Themify Builder version: 5.6.6

    Problem: The frontend of the pages displays correctly, but I cannot open certain pages in Themify Builder editor. The builder keeps loading and throws this error in browser console:

    <code dir="ltr">Uncaught Error: Template not found: #tmpl-builder_subrow_item

    The error appears in:

    • themify-builder-app.js
    • themify-builder-visu.js
    • themify-constructor.js

    Important details:

    • Only some pages are affected.
    • Newly created pages may work normally.
    • Frontend display is correct.
    • The issue happens only in Builder editor/admin.
    • I already disabled caching/optimization plugins and security plugins for testing.
    • I tested with WP Rocket disabled.
    • I also tested disabling plugins like Wordfence and review plugins, but the problem remains.

    Could this be related to a corrupted subrow/nested row structure or compatibility issue with older Builder data?

    Can you advise:

    1. How to identify the problematic subrow/module?
    2. Whether there is a way to repair builder data?
    3. Whether Builder 5.6.6 is fully compatible with WordPress 6.8.5?

    Thank you.

Viewing 1 replies (of 1 total)
  • Hi,

    Your Builder plugin is very old. Please update it to the latest version. The issue will be resolved.

Viewing 1 replies (of 1 total)

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