Embeded PDF preview not working on mobile

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Amin

    (@amin7)

    1 year, 7 months ago

    Hi adityajejurkar

    I hope you are fine.
    It seems like you are using the documents widget to embed PDF, please use the Embed PDF widget, to embeds PDF. Here you can check details, https://embedpress.com/docs/embed-document/#4-toc-title

    Thanks

    Thread Starter adityajejurkar

    (@adityajejurkar)

    1 year, 7 months ago

    Hi @amin7 ,

    Thank you for the prompt response. I’ve used the Embedpress PDF widget only and not the document one. Still the issue on mobile. Here’s the screenshot for your reference.

    Screenshot: https://prnt.sc/BPv8oSiwE2Zs

    Thanks

    Plugin Support Amin

    (@amin7)

    1 year, 7 months ago

    Hi,

    Its an unusual issue. We checked on our side, but, could not replicate the issue. You can check here, https://d.pr/v/uh3BfR
    If you are using any caching plugin, please purge the caches. Also, you may run a plugin conflict test,
    ​ You can check for Plugin conflicts by deactivating all the third-party plugins one by one except for Elementor and EmebedPress. Simply go to your WordPress Dashboard and navigate to wp-admin -> Plugins and then, deactivate other Plugins.

    Besides, you can switch to a different theme like Astra, Flexia, Hello Elementor. And, check back as well.

    This plugin has a troubleshooting mode, that does not affect normal visitors to your site. Here is the link: https://wordpress.org/plugins/health-check/

    Using this plugin involves the same steps that I have already mentioned above. Also, here is the screencast: https://d.pr/v/JP5Ics 

    If that does not work, you may reach us here,

    Thanks

    Thread Starter adityajejurkar

    (@adityajejurkar)

    1 year, 7 months ago

    Hi @amin7

    Thanks I’ve raised the ticket over the link which you shared.

    Thanks

    Thread Starter adityajejurkar

    (@adityajejurkar)

    1 year, 7 months ago

    Hello Team,

    Thank you for the prompt response it was some zoom issue on my end due to which it was not showing on mobile devices. Now its fixed.

    Thanks once again.

    Plugin Support Sadman Sakib Nadvi

    (@sadmansakibnadvi)

    1 year, 7 months ago

    Hello @adityajejurkar ,

    Greetings. Glad to hear that.

    If you don’t mind me asking, could you do me a favor, and spend 30-sec to review us following this link, this will help us to serve better. Link to review : https://wordpress.org/support/plugin/embedpress/reviews/#new-post

    Please feel free to contact us anytime you need help, and we are always here to help.

Viewing 6 replies - 1 through 6 (of 6 total)

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