i set up the plugin to sell online tickets. While testing i noticed that every time i want to buy a ticket and write my customer e-mail in the text field, it changes to my admin e-mail and the customer can’t get the ticket.
What is going wrong.
thx in advance
The page I need help with: [log in to see the link]
When you say, “it changes to my admin email”, are you saying that you type in the customer’s email address and as soon as you move away from the text field, it changes to your admin email? Could you provide some illustrated screenshots or screen recording about this happening to help us better understand the situation?
thx for answering. No the problem is when i fill out a test credit card (stripe) and fill in my e-mail address and details, then when sending the form. I get the confirmation page but there it says my admin e-mail as the purchaser and i also receive an e-mail with my ticket on this e-mail and not the one I entered.
It’s really frustrating because I don’t have settings in the plugin for that.
To help be better understand the situation, could you please get back to me with the direct URL of the event/ticket? I’m asking because the following page seems to direct me to a 404 not found page.
So, here’s the deal. When a ticket is purchased, there are emails that goes out, depending on what’s enabled in Tickets -> Settings -> Emails (tab). By default, the following emails are turned On for tickets:
Ticket Email – This email will have a subject of “You have tickets!” (unless modified), and is sent to the purchaser email (the email address that was inputted at checkout). The email will contain the security code, ticket title, and the event information like the event title and venue location (if the ticket was attached to an event).
Purchase Receipt – This email will have a subject of “Your purchase receipt for {order #}”, and is sent to the purchaser email. The email will contain the order information, quantity, amount paid, and payment gateway used.
Completed Order – This email will have a subject of “Completed order {order #}”, and is sent to the WordPress administrator email (which you set in Settings -> General -> Administration Email Address field of your dashboard). The email will have similar content as the purchase receipt email above.
I hope that helps clarify any confusion you may have towards the functionality.
It seems like it has been some time since we received a response from you, therefore, I will consider this matter as resolved. If you require any further assistance, please do not hesitate to start a new thread.
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