No Login Access

  • Resolved Vassos Hadjivassiliou

    (@more2think)


    3 years, 6 months ago

    Hello. When iThemes is activated, the users cannot log in to the frontend. I get this message Error: Invalid username, email address or incorrect password.
    The credentials are correct. Disabling the plugin fixes this. Why is it blocking users to log in? Any solution please?

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  • Plugin Support chandelierrr

    (@shanedelierrr)

    3 years, 6 months ago

    Hi @more2think, thank you for reaching out. Would you mind conducting a plugin and theme conflict check? Could you please try deactivating all plugins and using a default WP theme to see if it resolves the problem? If it does, reactivate the plugins one at a time to isolate the culprit.

    Another troubleshooting step would be to deactivate the currently active iThemes Security features one by one to know which module the conflict happens. I hope this helps, and please let me know how it goes.

    Plugin Support chandelierrr

    (@shanedelierrr)

    3 years, 5 months ago

    Hi @more2think, I hope the information provided helped resolve the issue. Since we haven’t received a response, I’ll mark this post resolved. If you still need some assistance, feel free to open a new support topic, and we’d be happy to assist. Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

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