Connection error

  • Resolved almendron

    (@almendron)


    3 years, 9 months ago

    1) Today, with version 11.2 installed, there was an error connecting to my wordpress account

    2) I have reconnected but the problem has not been solved.

    3) I have updated to version 11.3.

    4) Error message: see error txt or error.jpg

    5) However, the update appears as installed.

    6) The problem is not resolved: I can’t connect. Debug: correct compatibility

    7) Apache Logs:

    Uncaught Error: Call to undefined method Automattic\\Jetpack\\Connection\\Error_Handler::check_api_response_for_errors()

    I have not been able to associate this error with a specific act.

    The “connection error”, however, is not recorded in the server logs.

    8) Last test: deactivate, delete and install again. I can’t connect to my wordpresss.com account

    Note
    Contradictory information on Dashboard: see screenshot.

    • This topic was modified 3 years, 9 months ago by almendron.
    • This topic was modified 3 years, 9 months ago by almendron.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 23 total)
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  • Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    3 years, 9 months ago

    Hi @almendron

    While your site is publicly accessible, we cannot access your site’s XML-RPC file:

    https://DOMAIN.COM/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

    XML-RPC server accepts POST requests only.

    You can see a working example here:

    https://wp.cloud/xmlrpc.php

    Since your site returns a 404 error for this page, I would recommend that you check the following:

    1) Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.

    2) Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.

    3) Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack

    Thread Starter almendron

    (@almendron)

    3 years, 9 months ago

    I can access the XML-RPC file without problems

    https://www.almendron.com/tribuna/xmlrpc.php return the following message:

    XML-RPC server accepts POST requests only.

    Note: I have two more sites and in them there is no problem.

    • This reply was modified 3 years, 9 months ago by almendron.
    Thread Starter almendron

    (@almendron)

    3 years, 9 months ago

    I have done again to reconnect with negative result.

    Thread Starter almendron

    (@almendron)

    3 years, 9 months ago

    https://jptools.wordpress.com/debug/ return the following message

    Everything looks great!

All tests have passed for www.almendron.com/tribuna and your Jetpack powered site looks good to go!
    Thread Starter almendron

    (@almendron)

    3 years, 9 months ago

    https://www.almendron.com/tribuna/ has disappeared from the list of sites. See screenshot.

    Thread Starter almendron

    (@almendron)

    3 years, 9 months ago

    Check out https://wordpress.com/read/feeds/101507589

    Thread Starter almendron

    (@almendron)

    3 years, 9 months ago

    I disconnect, connect and … error (see screenshot).

    Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    3 years, 9 months ago

    Hi @almendron

    I looked again, and the Jetpack connection is good, but it is in the state we call a “site only” connection, meaning that the site is connected, but there is not a user account connected to WordPress.com. That’s why the site doesn’t show in your list of sites.

    Your feed loaded fine, but when you’re trying to connect your user account again, you’re still seeing the “Unexpected error” message?

    Thread Starter almendron

    (@almendron)

    3 years, 9 months ago

    The problem is precisely that: there is no user account connected to WordPress.com. I can not connect.

    I have tried to reconnect now and the error is the same: see screenshot.

    • This reply was modified 3 years, 9 months ago by almendron.
    Thread Starter almendron

    (@almendron)

    3 years, 9 months ago

    Now. Connection test on https://jptools.wordpress.com/debug/

    1) https://www.almendron.com/blog/ : Everything looks great! (Connected with wordpress.com user)

    2) https://www.almendron.com/artehistoria/ : Everything looks great! (Connected with wordpress.com user)

    3) https://www.almendron.com/tribuna/ : Could not fetch your site data (I can’t connect with my wordpress.com user)

    All three sites on the same hosting.

    Difference: in “Tribuna” the module “Publicize” was installed.
    The connection error occurred with version 11.2, but it coincided with the release of the latest version.
    There are no server-level locks. I have checked it.

    Summary:

    In two blogs without the “Publicize” module the connection is correct with version 11.2
    In a blog with module “Publicize” activated and version 11.2 , the connection was broken the same day as the release of version 11.3. Updating did not solve the problem. Upgrading to 11.3.1 also did not resolve the error.

    Thread Starter almendron

    (@almendron)

    3 years, 9 months ago

    There is no explanation. This is a mystery.

    1) I can’t connect to the wordpress.com user account and the “Social” module is not active. See images: account – social.

    2) However, when editing the post, the “Social” module box appears: see screenshot.

    3) And publish automatically!!!!!!! : see screenshot.

    Thread Starter almendron

    (@almendron)

    3 years, 9 months ago

    Is there a code (filter) to disable “Brute Force Attack Protection (formerly Protect)”?

    It’s activated even though I can’t connect to my user account. It won’t let me access settings and I can’t turn it off.

    Mohamed Mehdi Benchalal

    (@muffinpeace)

    3 years, 9 months ago

    Hi @almendron

    I can see that you still don’t have your WordPress.com account connected to Jetpack. There isn’t a way to disable the Brute Force module if you don’t have a WordPress.com account associated with Jetpack on the website itself.

    I’d suggest uninstalling the Jetpack plugin and cleaning all of its data using this plugin:

    https://github.com/automattic/jetpack-addons/archive/add/jp-rm-options.zip

    You can then proceed to reinstall it and try connecting your WordPress.com account again.

    Thread Starter almendron

    (@almendron)

    3 years, 9 months ago

    What are the steps?
    1) disable JetPack
    2) Delete JetPack
    3) Clear options

    It is right?

    Thread Starter almendron

    (@almendron)

    3 years, 9 months ago

    I have done a test on a local server with Jetpack enabled

    Fatal error….
    You have deleted the “plugins” folder
    All plugins have disappeared

Viewing 15 replies - 1 through 15 (of 23 total)
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