Connection error

  • Resolved almendron

    (@almendron)


    1 year, 7 months ago

    1) Today, with version 11.2 installed, there was an error connecting to my wordpress account

    2) I have reconnected but the problem has not been solved.

    3) I have updated to version 11.3.

    4) Error message: see error txt or error.jpg

    5) However, the update appears as installed.

    6) The problem is not resolved: I can’t connect. Debug: correct compatibility

    7) Apache Logs:

    Uncaught Error: Call to undefined method Automattic\\Jetpack\\Connection\\Error_Handler::check_api_response_for_errors()

    I have not been able to associate this error with a specific act.

    The “connection error”, however, is not recorded in the server logs.

    8) Last test: deactivate, delete and install again. I can’t connect to my wordpresss.com account

    Note
    Contradictory information on Dashboard: see screenshot.

    • This topic was modified 1 year, 7 months ago by almendron.
    • This topic was modified 1 year, 7 months ago by almendron.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 16 through 23 (of 23 total)
1 2
  • Thread Starter almendron

    (@almendron)

    1 year, 7 months ago

    Ese plugin no borra las opciones de JetPack.

    ¡¡¡¡¡ borra todos los plugins, incluido el directorio !!!!!!!!!!!!!

    That plugin does not remove JetPack options.

    delete all plugins including directory !!!!!!!!!!!!!

    Thread Starter almendron

    (@almendron)

    1 year, 7 months ago

    Second test
    1) Jetpack disabled
    2) Activate “Delete Jetpack options”
    3) Result: negative. In the “xx_options” table are the JetPack options. Options have not been cleared

    Thread Starter almendron

    (@almendron)

    1 year, 7 months ago

    I prefer to do a manual wipe. It is safer.

    xx_options table:

    1) Option name starts with “jetpack”.

    2) Option name starts with “_transient” and contains “jetpack”

    2) I have doubts about the following options:

    jpsq_full_sync_checkout
jpsq_sync_checkout
jp_sync_error_log_immediate-send
jp_sync_error_log_sync
jp_sync_last_success_immediate-send
jp_sync_last_success_sync
jp_sync_lock_full_sync
jp_sync_lock_full_sync_enqueue
jp_sync_retry_after_immediate-send
jp_sync_retry_after_sync
    Thread Starter almendron

    (@almendron)

    1 year, 7 months ago

    Test performed:
    1) JetPack plugin disabled and deleted
    2) Complete cleanup of the xx_options table related to the plugin
    3) Disable all plugins
    4) Install Jetpack plugin
    5) Connect Jetpack with my user account: ERROR!!!!!!!!!!!!!

    Plugin Support Mehdi (a11n)

    (@muffinpeace)

    1 year, 7 months ago

    Hi @almendron

    I’ve seen you’ve made many attempts to troubleshoot the issue, and I appreciate that.

    I suggest you reach out to our support here so we can get more details from you and access to investigate this further.

    Please don’t forget to mention a link to this forum thread.

    Thread Starter almendron

    (@almendron)

    1 year, 7 months ago

    Alright, I will do what you tell me.

    Plugin Support MadHatter (a11n)

    (@madhattersez)

    1 year, 7 months ago

    That sounds good, thanks for that!

    I’ll go ahead and close this thread out for now, and we’ll help you in that ticket instead. 🙂

    Thread Starter almendron

    (@almendron)

    1 year, 7 months ago

    Fixed. The link generated to connect to my user account was wrong. A parameter value was missing.

Viewing 8 replies - 16 through 23 (of 23 total)
1 2
  • The topic ‘Connection error’ is closed to new replies.