Story Dashboard is not loading fully

  • Resolved Kunwar Singh

    (@governmentjobs08)


    3 years, 12 months ago

    Hi there,
    the problem is the dashboard of the plugin that is not loading fully, after two-time scroll it stuck and the circle keeps moving to load.
    I talked with the hosting provider about this issue, and they gave me an image of the error and some code I think and told me to contact the plugin support.
    Please check. Here is some code as well.

    And the webstories API has been reported in the PHP slow logs as well:

[0x00007f80a84175c0] prepare_item_for_response() /home/658733.cloudwaysapps.com/duwnvmesnt/public_html/wp-includes/rest-api/endpoints/class-wp-rest-posts-controller.php:377
[0x00007f80a84173d0] get_items() /home/658733.cloudwaysapps.com/duwnvmesnt/public_html/wp-content/plugins/web-stories/includes/REST_API/Stories_Media_Controller.php:109
[0x00007f80a8417330] get_items() /home/658733.cloudwaysapps.com/duwnvmesnt/public_html/wp-includes/rest-api/class-wp-rest-server.php:1143
[0x00007f80a8417250] respond_to_request() /home/658733.cloudwaysapps.com/duwnvmesnt/public_html/wp-includes/rest-api/class-wp-rest-server.php:990
[0x00007f80a8417160] dispatch() /home/658733.cloudwaysapps.com/duwnvmesnt/public_html/wp-includes/rest-api.php:519
[0x00007f80a84170f0] rest_do_request() /home/658733.cloudwaysapps.com/duwnvmesnt/public_html/wp-content/plugins/web-stories/includes/namespace.php:213
[0x00007f80a8416fd0] Google\Web_Stories\rest_preload_api_request() /home/658733.cloudwaysapps.com/duwnvmesnt/public_html/wp-content/plugins/web-stories/includes/templates/admin/edit-story.php:156
    • This topic was modified 3 years, 12 months ago by Kunwar Singh.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Luckyna San

    (@luckynasan)

    3 years, 12 months ago

    @governmentjobs08 Thank you for reaching out and sharing these details. We’re happy to check on this but if you don’t mind, can you please provide the below information?

    1) If you go to WordPress menu > Tools > Site Health status, are there any messages about your REST API?

    2) Can you tell me if this issue occurs when Web Stories is the only plugin active on your site? You can simulate using your site with individual/all plugins disabled, by using the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user.

    Please enable Web Stories only and check your Stories dashboard once more in this mode.

    3) Are you able to access “All Stories” dashboard?

    4) Could you please check for any browser console errors where you are seeing the page stuck on the circle?

    5) Lastly, if you could, please provide your Site Health information. This will help us take a closer look at your site’s setup. You can share privately if you prefer.

    Thanks in advance for bearing with us while we try to determine the issue.

    Thread Starter Kunwar Singh

    (@governmentjobs08)

    3 years, 11 months ago

    Thanks for replying, here are the answers to your questions:

    1. No, there are not any messages about REST API, in fact, REST API shows under PASSED TESTs.
    2. Yes Google Web Stories is the only plugin that is installed. I downloaded the said plugin and enable its troubleshooting mode but the result is same.
    3. Yes, I can access ALL STORIES dashboard.
    4. The only error I got, Onesignal push plugin.
    5. I have submitted site health information on the given link to share.

    Hope that I answered all the answers.

    Luckyna San

    (@luckynasan)

    3 years, 11 months ago

    @governmentjobs08 Thank you for providing these details.

    4. The only error I got, Onesignal push plugin.

    If possible, could you share a screenshot of the console error, or copy/paste it here? You can use services like JumpShare or Imgur to share.

    Luckyna San

    (@luckynasan)

    3 years, 11 months ago

    @governmentjobs08 We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you continue to experience any issues. Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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