Hi @guru159 thanks for getting in touch. Sorry to hear that you are losing traffic on your Web Stories. To look into this further please could you provide some story urls that are affected and your Site Health information or You can share privately if you prefer via this form.
We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you continue to experience any issues. Thank you!
You asked me to submit the form and I did it, I did not receive an update from you.
@guru159 Apologies and thanks for providing the information. I can’t see anything here that stands out. It would be worth ruling out any potential theme or plugin conflict. Could you please try following the steps below.
Use the Health Check & Troubleshooting plugin and enable its troubleshooting mode. This mode disables active plugins and switches to a default theme safely because it only affects the experience of the logged-in user.
- Please enable the Web Stories plugin and let me know if you still get the issue.
- Enable plugins and your theme one by one in this mode may help pinpoint if something else is involved.
- Note you can disable troubleshooting mode from the plugins page.
These steps will not affect what a user to your site will see while testing this. Let me know how you get on here and if you have any questions.
@guru159 Did you manage to try the steps above?
