I can’t acess Site Kit’s Dashboard

Hi @hareon,

Thanks for reaching out, and sorry to hear you can’t access the Site Kit dashboard. From inspecting your site I suspect this may be as a result of two versions of your site available, the https version and the http version. From checking the REST endpoints of both there are different site URLs defined within both versions.

So we can ensure you can successfully connect the plugin can you share the following:

1. Did you clone one site when migrating to a secure (https) version of your site?
2. Did you have Site Kit successfully connected previously?
3. Have you tried placing a redirect on your site, ensuring any visitors to the http version are automatically redirected?

If you didn’t yet apply a redirect to your secure (https) site please go ahead and do so, before attempting setup once more. Your hosting provider should be able to assist with this, or you can apply a redirect yourself at host level, or via a plugin.

Let me know if you have any questions with above.

No problem, happy to help! I noticed you have a redirection in place now, which is great, ensuring all your traffic is secure (https).

Now that there is only one version of your site accessible have you tried setting up the plugin once more? If so let me know how you got on. If you ran into any issues you may wish to reset the plugin before attempting set up once more.

I can keep this support topic open while you confirm you are able to complete set up.

Hi @hareon,

Sorry to hear that. I’m sure we’ll be able to determine the cause with a little more effort. As your site URLs registered on the Site Kit server may not match have you tried resetting the plugin (Tools > Available Tools > Reset Site Kit)?

If you’ve already tried to reset the plugin then please share your Site Health information using this form, while including your hosting provider where requested. Along with this if you can share a screen recording of your experience this would be great to see at what point you’re landing on a 404 error page. You can use a service such as JumpShare or RecordIt to share a screen recording of your setup experience.

Let me know if you have any questions with the above.

Many thanks for sharing these additional insights, very useful indeed. From reviewing at the video it looks like you’re directed to the 404 page after clicking on “continue”, on the “Sign in with Google” page. I suspect this may be a hosting related issue, similar to that reported in the below GitHub issue:
https://github.com/google/site-kit-wp/issues/3946

As you’ve kindly shared your hosting provider I’ll check the same platform. Please allow me some time to check this. In the meantime it would be great if you could perform the following steps, to rule out any plugins or theme related conflicts:

1. Login to your site from a Chrome browser incognito window
2. Install and activate the Health Check & Troubleshooting plugin.
3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
5. Attempt to setup Site Kit once more

If you land on the same 404 page as per your video please share any browser console errors on that page.

While you check the above I’ll also be performing some checks with your hosting provider.

Many thanks for sharing the additional insights. If you’re unable to setup the plugin, with troubleshooting mode not working, please share the following, as I suspect there may be something with your current environment resulting in the redirection.

1. Do you see any warnings or errors when checking your Site Health status (Tools > Site Health > Status), which differs from your Site Health information requested above? Such errors may include REST endpoint references.
2. Have you attempted setup from another device, or from a Chrome browser incognito window? If so let me know if the same occurs.

If the same occurs from another device we’ll try applying a redirect from your hosting control panel, as what may be occurring is a site URL mismatch. From checking your site I can access your site with a www prefix, and without the www prefix.

Note that I’ve also setup a test account on the same hosting platform, and on 2 separate sites I don’t encounter any setup issues with default configurations. One one site I was redirected to the wp-admin screen however this was while the site wasn’t fully secure.

Hi @hareon,

Many thanks for sharing the additional insights. Based on your Site Health status screenshot what you’re encountering is a cURL error. May I ask your current location? I ask as we’ve had other users also report the same cURL error, many from the same region.

Thanks for the update. In that case you’re not in a location where Google services are blocked.

To troubleshooting this further can you share the below?

1. Your Site Health information.
2. Do you have any other sites on the same hosting platform? If so please check does the same issue occur. I ask as I don’t encounter on the site I’ve setup with the same hosting provider, and this check can help indicate if there is something with this sites environment resulting in this setup loop.

From checks I’ve been performing on your site it also doesn’t like your www/non www redirect is working as expected, with both versions accessible. While I don’t suspect this is the cause of the redirection can you check your redirection configurations, and ensure the full https prefix is included in both settings?

I’ll also check this with the team, to see whether having both versions of your site (www/non www) could potentially impact Site Kit setup.