Hello @guru159 thanks for reaching out. Sorry to hear you are having issues in the editor I will be happy to look into this for you. Please could you provide the following information:
- Your Site Health information or You can share privately if you prefer via this form.
- Can you see any console errors when you get this message on screen?
- Have you ever encountered this issue prior to updating your Web Stories plugin?
Hi there,
After submitting the form I did not get any response. The problem is till there and due to it I am loosing my time not able to create stories. I think Google should come up with a perfect product.
@guru159 Thanks for following up. We only provide support on weekdays, which is why you did not receive a response over the weekend.
I do not see anything obvious in the Site Health information that you provided, so I have a few follow-up questions for you to help us continue to troubleshoot. As the Web Stories plugin is just one small part of your WordPress setup, there are several possibilities for what is causing the problem here.
Can you please answer the following?
- Can you see any console errors when you get this message on screen?
- Did you ever encounter this issue prior to updating Web Stories to v1.15.0?
- Have you tried using Web Stories in another browser, and does the problem occur there, as well?
Thank you!
here are the answers of your recent questions.
1} i dont see and console errors, please wait loading
2} i did not experiance this error before, just got it after the latest update
3} yes i have used different browser, and also other device, but still not solved.
Thank you! In that case, it would be great if you could try using the following troubleshooting steps to see if there is a conflict with another plugin that could be causing this issue.
- Install and activate the Health Check & Troubleshooting plugin
- In WordPress admin, go to Plugins and click Troubleshoot to enable Troubleshooting Mode. This mode disables active plugins and switches to a default theme safely; this will not affect what your site visitors see, as it only changes the look and feel of your website for logged-in administrators.
- On the Troubleshooting Mode page, under Web Stories, click Enable while troubleshooting
- Try going into the Web Stories editor and see if it is working instead of just showing as loading
- If the issue does not occur while in Troubleshooting Mode, re-enable your site’s plugins one-by-one by clicking Enable while Troubleshooting for each and checking the story again. This can help us pinpoint if a particular plugin or theme is causing the issue.
Please let me know what you find either way and we’ll go from there.
As we haven’t received a response, I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist. Thank you!
Hello same issue is happening with me
@ranapbx2002 If you’d like to open a new support topic we’d be happy to assist with your case individually. Thank you!
