I have the same issue. Getting the payment but form submission not saved.
In one case, it was because someone had an error on the form (they tried to upload a file upload that was larger than the limit) but it didn’t prompt the person before they paid. Immediately after paying they got an error message.
Can you please make it so all forms are saved, regardless if there is an error on someone’s form?
Hi @utci,
Can you please go to Forminator and export your form from there, upload the export file to any file sharing service like DropBox or GDrive and send us a download link by using our contact form and the template below:
https://premium.wpmudev.org/contact/#i-have-a-different-question
Send in:
Subject: “Attn: Predrag Dubajic”
– Link to your WordPress site
– Link back to this thread for reference
– Any other relevant urls
@mchll98989 can you please create a new ticket per forum rules so we can check this out for you separately.
Cheers,
Predrag
Thread Starter
utci
(@utci)
I sent an email with the form file
Hi @utci,
I’ve done some tests and provided you with further information via email as I was unable to replicate the issue on my installation and all forms were submitted properly.
Can you perform a conflict test since there’s a console error on your form page and see if the form is being properly submitted after that.
Cheers,
Predrag
Hello @utci
I hope you are doing well!
We haven’t heard back from you for a while now so we’re going to mark this ticket as resolved, if you do have any followup questions or require further assistance feel free to reopen it and let us know here.
Kind regards,
Nastia
