Reopening/Locating a closed ticket

  • Resolved skkunx

    (@skkunx)


    7 years, 9 months ago

    As the title suggests, where do closed tickets ‘live’ and how might I go about reopening/viewing them?

    They appear in the tables generated to describe the counts of various elements, but clicking on those numbers leads to empty lists, or lists that exclude the closed tickets. This happens on accounts with admin privileges as well as agents of all levels.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author awesomesupport

    (@awesomesupport)

    7 years, 9 months ago

    Hello:

    You can use the FILTERS at the top of the ticket list to view closed tickets:
    07.24.2018-02.01

    To reopen a ticket that is closed, you can hover over it to reveal a link in the ticket list: https://www.screencast.com/t/7skH1urg

    or, you can view the ticket and click the reopen link in the ticket details box:

    07.24.2018-02.03

    Please let us know if you have any other questions.

    Thanks for using Awesome Support.

    Thread Starter skkunx

    (@skkunx)

    7 years, 9 months ago

    None of those options or drop downs exist on my All tickets page?

    Plugin Author awesomesupport

    (@awesomesupport)

    7 years, 9 months ago

    Hi – can you give me a screen shot of your MY TICKETS page?

    Thanks.

    Thread Starter skkunx

    (@skkunx)

    7 years, 9 months ago

    photo a_zpsootuizv6.png

    • This reply was modified 7 years, 9 months ago by skkunx.
    • This reply was modified 7 years, 9 months ago by skkunx.
    • This reply was modified 7 years, 9 months ago by skkunx.
    Plugin Author awesomesupport

    (@awesomesupport)

    7 years, 9 months ago

    Hi – wow, that is very odd. First, you might want to retry the WordPress update just in case that is causing the issue. At the very least it’ll get rid of that warning message at the top.

    Second, please open your browser’s console and check for Javascript errors

    Third, please turn on WordPress’s debug flags and then refresh the ticket list screen – see if any errors show up in the debug.log file.

    Also, please let us know the version of PHP you’re using.

    Thanks.

    Thread Starter skkunx

    (@skkunx)

    7 years, 9 months ago

    Solved. Updating wordpress seems to have fixed everything. Thanks

    Plugin Author awesomesupport

    (@awesomesupport)

    7 years, 9 months ago

    Great. Glad to hear it!

Viewing 7 replies - 1 through 7 (of 7 total)

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