this is for galerieimbertdotcom and not trois-echos
The page I need help with: http://trois-echos.com
this is for galerieimbertdotcom and not trois-echos
We’re still dealing with galerieimbert.com, correct?
Can you provide more specific information from your host on what issue they saw with Photon on your site?
Hotlinking protection on a server can disrupt Photon. Do you happen to be using anything like that on this site?
Also, we are still seeing a connection issue with galerieimbert.com:
The Jetpack site is inaccessible or returned an error: transport error - HTTP status code was not 200 (403)
This means that when Jetpack tries to make a request, your server returns the 403 error, which indicates a security block.
Can you ask your host to check the server logs to see what’s generating the 403 error message?
Thank you!
Here is what my host said
Jetpack’s IP range was part of the blocked IP addresses in your iThemes Security plugin. I have now removed it from WP Admin -> Security > Settings > Banned Users and Jetpack should be able to connect successfully.
I don’t know how that got in there, can you give me your range of ips because it is being blocked in trois-echosdotcom too
I don’t know how that got in there, can you give me your range of ips because it is being blocked in trois-echosdotcom too
No worries!
Here is the information again:
https://jetpack.com/support/hosting-faq/#jetpack-whitelist
The Jetpack Image CDN only requires a WordPress.com connection for the initial feature activation, so if you still see an image issue after the connection is addressed, let us know, and we will continue to assist you with that.
