PilotPress

Description

PilotPress is a WordPress plug-in that brings the power of ONTRAPORT to the WordPress platform, specifically:

  • Create an Affiliate Network with customized login and reporting
  • A Customer Center for handling purchases and subscriptions
  • Insert ONTRAPORT Forms (such as SmartForms and OrderForms)
  • Create a Membership Site with Access Levels and Protected Content
    Create Website Subscriber users for Contacts
    Create Signup Forms that create Contacts / Website Subscribers
    Show / Hide Pages based on Membership Level
  • Track Page Views within ONTRAPORT
  • Merge Fields for logged-in users

Please note that an ONTRAPORT paid account is required for this plugin to function. Data from your WordPress installation will be sent through our API hosted on moon-ray.com.

Using your WordPress site as a Membership Site (aka Protecting and revealing content)

Below are instructions on how to protect content in your membership site. There are two ways to do this:

  1. First, you can drip content out over time (in a week-by-week type format).

  2. Second, you can choose to reveal more content based on your customers’ membership levels like Silver, Gold, and Platinum etc. You will first need to have either added the Pilotpress plugin to your existing WordPress site or have started a new WordPress site within ONTRAPORT. Watch the ‘Protect and Release Content’ video to learn how to do both.

Setting the Minimum Membership Level to view a page or post on your WordPress site

Once you have created your membership levels (which you did during the WordPress site creation or when you added the plugin to your existing site), you will notice that those membership levels also appeared in the right-hand margin of your WordPress posts / pages under “PilotPress Options.” These options are used to limit access to the specified page or post. This is where you will set a minimum membership level to view the page or post. Check off the levels that you want, check the ‘Show in Navigation’ box if you want this page title to appear in your navigation menu, and finally set your ‘On Error’ redirect. The ‘On Error’ redirect is that page that your users will be sent to in the case that they don’t have the proper membership levels.

For time release posts or pages, you will set the minimum membership needed to view the post off to the right, and then create a sequence right within ONTRAPORT that members will be automatically subscribed to when they sign up for your site. As they move along on the sequence, say from week 1, to week 2, their membership level will change accordingly and they will be able to view the next week’s content.

Setting up your system to release new content

  1. Go into the Admin menu, then into “WordPress Integration”. (Make sure you’ve created membership levels for your website. If you haven’t, do that first).

  2. Next, go to the Admin menu once again and click on “Product and Order Forms” to set up a new product if you haven’t done so already.

  3. The product, in this case, is the membership to your membership site. If you were selling a silver, gold, and platinum membership to your site, each of those would be its own separate product, and, each should have its own order form. If on the other hand, you’re selling only one level of membership, you would only need to create one product. Note that if certain membership levels are free, or membership to the entire site is free, then you would simply set up a smartform for people to fill out to become members rather than an order form. You should also note that when you’re creating your membership level products, you must indicate that the product is a digital product, set the product as a subscription, and set a subscription price and time.

  4. Then, when you create your order form, you will set it so the order form itself subscribes your contacts to the sequence that will first send them a welcome email containing their login info, and which will also control their membership levels (if there are any). For example, moving them along from week to week, or month to month, etc.

  5. For now, title the sequence something like “membership progression sequence” if you’re planning to have this be a week-by-week content, or simply “membership login info”, if you’re going with the silver, gold, platinum format or simply a one membership level format. Set this sequence to be a ‘step’ sequence. You will go back and actually flesh out the steps of the sequence afterward in the autopilot tab.

  6. Create an Order Form that has an Active Response Rule which makes new members to your site

  • Now, you will make a new active response rule that is located on an order form and it will actually turn this new contact into a member of your membership site, once they submit the order form. If you’re unclear of what an active response rule is, please watch the video on active response rules.

    • First, give the active response rule a title. An example would be, “Make a new Member to my Membership Site.
    • Next, under “What Should Happen”, select “Change Field to Value”.
    • Then, set [field] to “membership level” and set [value] to the desired membership level. (Example “week 1” for time release content).
  1. Create the membership Sequence to welcome client AND to deliver their login info:
  • Now it’s time to go into the autopilot tab and flesh out your “Membership Progression Sequence”, so it will deliver your new customers’ login info and move them along from week 1, to week 2, etc.

    • First, you will locate the step sequence you started (when you created your order form).
    • Next, you will set up an email step that goes out on a 15 minute delay (the system needs time to generate the membership site username and password) and thanks the new customer for joining and sends them their username and password.
  • Merge the the login info into the very first email

    • Insert their username as a merge field and insert their password as a merge field as well. Important Note: The ‘User Name’ and ‘password merge field’ is site- specific, so, find the website in question, then the select the “password” merge field underneath that specific site. Also in this email, you would welcome them and remember to send them the link to the login page. Another Important Note Regarding the Password: The password merge field is unique and can only be sent once. In order to retrieve a password after this, a contact will have to retrieve their password from their login page, using the “forgot your password” link, or you can manually reset a contact’s password in their contact record under “website subscribers”.
  • Add Rule Steps to the “Membership Progression Sequence”
    If you are creating sequential content, as opposed to just the silver, gold, platinum type format, you will need to create rule steps that change your customers’ membership levels forward, from say, week to week, as the weeks go by.

    • To do this, set a rule step to fire 7 days after that first email step. For example, add a rule to the sequence which moves them on to week 2, by changing their ‘membership level’ from week one, to week two.
    • For this rule, you would set the “What Should Happen” section to “Change Field to Value” and then select the “Membership Level” field as the one to have changed. Then, set it to change to the next specific level of membership, in this case, we’d set it to ‘Week 2’. It would be the same moving forward to week 3, etc.
    • Next , you could create an email step to fire immediately after the rule step to notify your contact that they are able to login and access week 2’s content, you may repeat this as many time as you wish. And, you don’t have to do it all at once. You might add the first three weeks to start, then add a week or twos worth of additional content at a time later on. The process is the same either way.
  • Note: Be sure to save each step as you go and then save your sequence when you’re all through.

Showing/Hiding Sections of Content on a Page

That’s right, you can not only show or hide pages based on membership levels, but you can show or hide a portion of a page based on a few different criteria. PilotPress comes with the ability to reveal content using Shortcodes. These nifty little tags can be placed around blocks of text, forms, etc to allow you to personalize the content of the page based on membership level, tags or even if the contact is currently being tracked by ONTRAPORT. We realize that this is a bit cumbersome…and, given our commitment to giving you an awesome membership site with “no code to mess with, no-how”, will have this feature usable right within the User Interface in a future PilotPress update, but it does work for now.

The Shortcodes currently available for use in PilotPress are as follows:

Show Content Based on Membership Level

[show_if has_one=”Many,levels”] content [/show_if]

Displays content only for members who are logged in and have ANY of the membership levels listed (separated by commas)

[show_if has_all=”Many,levels”] content [/show_if]

Displays content only for members who are logged in and have ALL of the membership levels listed

[show_if not_one=”Many,levels”] content [/show_if]

Displays content only for members who are logged in and do NOT have at least ONE of the membership levels listed

[show_if not_any=”Many,levels”] content [/show_if]

Displays content for members who are logged in and are missing any of the memberships listed.

Show Content Based on Tags

[show_if has_tag=”Tag”] content [/show_if]

Displays content only for members who are logged in and have the tag indicated by “Tag”

Show Content Based if Contact is Identified

[show_if is_contact] content [/show_if]

Displays content if visitor is an identified contact in your database

[show_if not_contact] content [/show_if]

Displays content if visitor is not an identified contact in your database

[show_if is_cookied_contact] content [/show_if]

Displays content if visitor has been identified as a contact through a previous login , or ONTRAPORT defined action (email click , form fillout , etc)

[show_if not_cookied_contact] content [/show_if]

Displays content if visitor has not been identified as a contact through a previous login , or ONTRAPORT defined action (email click , form fillout , etc)

Creating the Sign-Up Page

This is where your prospects/clients purchase their membership. It’s the page that any sales emails, sales letters, and sales videos would point to.

  1. First, go back to your WordPress account and click on “Pages”, then click on “Add New”.

  2. Give it an appropriate title and write out your content in the text prompt. You might have a sales letter or a sales video.

  3. Once you have added your sales content to the page, you’ll insert the order form your prospects will fill out in order to convert themselves into customers.

  4. You will achieve this by clicking the “ONTRAPORT” or “Add Media” button. (If you haven’t already created the order form or forms for your membership site, you need to now, before moving on).

  5. Next, you will simply select the order form you created earlier and paste it on the page. If you’re offering multiple levels, like, silver, gold, and platinum, you may want to create separate pages for each that contains the respective order forms. This will give the pages a cleaner look (just link to the order page for each membership level from the main page).

  6. Finish editing the page, proof it, and click on “Publish” (in the right-hand margin).

  7. Next, click on “View Page” up at the top center to preview your page.
    Once filled out, this form will take the customer to the “Thank-you” page which you set when you created the form. This most likely would be a page that thanks them, and tells them to go check their email for their login info and provides a link to the sign-in page.

  8. When you’re all through creating your signup page, click “Publish”. Now you will see that this page is available on your home menu.

Adding Forms within WordPress

The WordPress integration allows you to add ONTRAPORT Smartforms, Order Forms, Affiliate Signup Forms, and Upsell forms to your WordPress pages.

To achieve this, you will first need to have added the PilotPress plugin to your existing WordPress site, or have started a new WordPress site within ONTRAPORT.

  1. Log into your WordPress account.

  2. When adding a new post or page, you will notice that there is a new icon for “Add ONTRAPORT Form”.

  3. Click on the icon.

  4. Once clicked, this will bring up all the Smartforms, Order Forms, Affiliate Signup Forms, and Upsell Forms that you have created in ONTRAPORT.

  5. When you select one, it will grab the code and insert the form right onto your page in the location where the cursor is. If you know some HTML, you can edit the way the form looks here using HTML mode. Otherwise, you’ll need to edit the form from within the form editor in ONTRAPORT

Installation

  1. Upload the PilotPress plugin to the “/wp-content/plugins/” directory
  2. Activate the plugin through the “Plugins” menu in WordPress
  3. Configure PilotPress to your ONTRAPORT account through “Settings” and “PilotPress” menu in WordPress using your Application ID and API key.
    You can retrieve these in the Sites Menu of your ONTRAPORT account by clicking on “WordPress” and then click on “Existing WordPress Site” on the left. On this page input your WordPress URL and click save to retrieve the Application ID and API Key to use in WordPress.
  4. You can now activate your customer center and affiliate center in the PilotPress settings in WordPress and modify your pages to display to your members based on their membership level.

FAQ

Installation Instructions
  1. Upload the PilotPress plugin to the “/wp-content/plugins/” directory
  2. Activate the plugin through the “Plugins” menu in WordPress
  3. Configure PilotPress to your ONTRAPORT account through “Settings” and “PilotPress” menu in WordPress using your Application ID and API key.
    You can retrieve these in the Sites Menu of your ONTRAPORT account by clicking on “WordPress” and then click on “Existing WordPress Site” on the left. On this page input your WordPress URL and click save to retrieve the Application ID and API Key to use in WordPress.
  4. You can now activate your customer center and affiliate center in the PilotPress settings in WordPress and modify your pages to display to your members based on their membership level.
Where can I get further help?

You can reach support Monday thru Friday from 7:00am – 9:00pm PST. Saturday, we’re available from 9:00am – 1:00pm and Sundays 5:00pm – 9:00pm PST.

Please email us at support@ONTRAPORT.com, call us at 805.568.1424, login and submit a ticket (in the help section, link in the upper right).

How will I charge for my membership site?

Luckily we integrate with a number of gateways (click our list of gateways) Once you get a gateway, you can put it on an order form and do full payment processing.

What kind of content should I be creating for my membership site?

Content that relates to your business, and content that you can successfully sell. Be sure to consider what marketing strategies you can implement to ensure a successful product launch!

What if I don’t have a Login page?

If you have Pilotpress installed, you can create a new page and simply enter “[login_page]” (excluding quotes) and that page will then have a login box for users to use.

Reviews

Needs a Rework

This plugin does the basics of what it’s suppose to do doesn’t do them that well.

The current customer care center in pilot press is rather lacking. Not only is a bit cluttered containing so many different things (invoices, subscriptions, change password, change email, update payment info) it does a lot of things that just don’t fit with modern web standards.

For starters why are you using the standard confirm/eval as popups to do anything? These functions are typically meant for very low level application stuff like a WordPress wp-admin area since they will never be seen by clients. Instead you should really have inline error messages with errors below form fields.

See something like Foundation’s Abide JS . These kind of messages are much cleaner and nicer for clients to read, can be made responsive, and your phone won’t warn you about popups from this browser. After clicking the button twice my phone immediately asked me if I want to prevent popups from this site.

Next, while we’re in the center having payment methods open a completely new browser window is just bad. This is just something you shouldn’t be doing. First it ties my hands not just to your markup, but also your styles. At least with the rest of the center I can override styles to sort-of get things looking the way I want but with that payment area I’m completely out of luck. I’m stuck with your very limited header image, background color, foreground color options. This means this part of the customer center will be completely off brand for customers. It also means the customer is going to notice a complete url change. “Whoah why am I on something called forms.ontraport.com all of a sudden” the client asks. This tends to lower peoples confidence in something when you just change site urls like this (especially something collecting credit card info).

Furthermore why can’t we just keep them on site? I honestly think you guys should rewrite this as a proper modal or heck maybe even a sub page that makes use of an API to fetch and update the payment info rather than hosting this directly on your forms.ontraport.com domain. Furthermore, that popup window isn’t responsive on mobile. Opened on my phone to find the forms are incredibly small to the point of not being legible.

Also since we’re on forms. The login form just submits directly to wp-login.php . No checks, no error messages, just redirect to wp-login.php. Meaning I need to completely brand this page and people get kicked off of wherever they were. Once again I’d really rethink this and maybe implement some js based calls to check for login errors and the like and show nice error messages in the form you are in rather than just sending them to the WordPress backend login area.

But I suppose this brings me to the final point….. why no html overrides? See something like WooCommerce. While not perfect the system uses a set of templates included with the plugin and adds lots of filters/actions to let you gracefully replace little bits as you need to. And if you’re a power user you can actually override the templates altogether in your custom template. This gives power users a lot of needed control over templating and user experience, allowing them to brand these parts of the site to meet the rest of their design standards.

Then even the editor pieces for inserting forms/media etc don’t seem to work for me and there are lots and lots of plugin conflicts, with really no room to make them work together since there are almost no filters/actions to hook into.

Furthermore, majority of functions are shortcodes so even if you want to do checks in code you need to use the shortcode calls since the developer decided to write the majority of the plugin into one great big file rather than breaking down in a few smaller files each focussed on a particular feature.

As it stands Pilot Press just feels kind of below standards vs OntraPort platform itself. The main OntraPort app feels and works great. It feels modern, but the Pilot Press plugin almost feels like a legacy feature that was forgotten rather than the main go to plugin for integrating OntraPort into WordPress.

Personally I’d recommend using a different plugin for integrating OntraPort or just directly calling their api yourself rather than trying to use this plugin.

Good plugin

Changing my rating to 5 stars. Frank has been a tremendous help in smoothing the issues and I’m happy!

Far from a quality plugin

Out of all the memory used by the site’s plugins (where this has been installed), this one is eating up over 2/3 of the total.

Additionally, since we’ve updated to the latest version, the WYSIWYG post editor isn’t even working… seems to be some kind of javascript conflict (text mode does work).

I feel that the codebase could use a lot more optimisation.

Read all 3 reviews

Contributors & Developers

“PilotPress” is open source software. The following people have contributed to this plugin.

Contributors

Translate “PilotPress” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

1.9.9

  • Added first name and last name to new user sign up

1.9.8

  • Fixed some deprecated methods
  • Updated Documentation

1.9.7

  • Fixed bug with filtering posts in the admin dashboard not filtering properly on criteria
  • Fixed show_if has_any shortcode not hiding/showing content correctly
  • Fixed warnings showing up in Posts if no membership levels were selected for category protection

1.9.6

  • Added message when username already exists when you try to update it.

1.9.5

  • Add support to all PilotPress to redirect Customers and Partners to an ONTRApage of their choosing

1.9.4

  • Bug fix to address issue where pages continue to redirect or exit after their category protection is removed

1.9.3

  • Bug fixes to address login issues and possible conflicts with other plugins

1.9.2

  • Bug fixes to address php notices being generated when protecting a category with no permissions set

1.9.1

  • Bug fixes to address issue of empty array throwing warning in category protection

1.9

  • Adding category protection to PilotPress

1.8.6

  • Convert Tracking script to use the one served by our CDN… improves speed

1.8.5

  • Fixed various notices and added custom filters to override routeable pages returned by PilotPress

1.8.4

  • Adds PilotPress functionality to ONTRApages custom post types
  • Fixed issue with nested shortcodes not populating pilotpress_field shortcodes

1.8.3

  • Fixed issue with the password reset email sending to the user every time they logged in.

1.8.2

  • Reduced the api calls needed for PilotPress every page load for logged out users.

1.8.1

  • Added new PilotPress text widget to allow merge codes to merge easily and without any extra modifications to your theme.

1.8.0

  • Decreased page load times and login times dramatically by defferring several database calls to only when you need them instead of every page load.
  • Fixed issue with ONTRAPORT merge codes not merging properly when the name had html entitites.
  • Fixed issue with the Customer Center not properly displaying after closing the browser and you logged in through the Remember Me option.

1.7.7

  • Fixed session not allowing customer center to show properly if browser was closed and re-opened.

1.7.6

  • Fixed tracking.js not using the 3.0 tracking domain when necessary.

1.7.5

  • Fixed issue from last release that did not properly show membership levels meta box when creating a new page/post

1.7.4

  • Fixed issue where admin user could not connect to the Pilotpress API

1.7.3

  • Fixed issue with logging in where the “remember me” option would not keep users logged in, if/when was browser closed and the session was destroyed
  • Fixed issue with custom login form going to 404 page if WordPress was hosted on a subdomain

1.7.2

  • Fixed bug where if your home page is set to a static page and is protected by a membership level it would still show the content.
  • Fixes issue where WordPress trimmed the trailing and leading spaces when logging in however PilotPress did not.

1.7.1

  • Fixed bug where featured images would not show up properly when creating a new post/page

1.7.0

  • Added new admin option to add new WordPress registered users to ONTRAPORT with the option to add Tags or Sequences
  • Added the ability to style the Customer Center with three new options (Primary Color , Secondary Color and Header Image)
  • Updated Customer Center to be on one page instead of using tabs
  • Added the ability to link to Invoices in the Customer Center
  • Merged the Plugin Session Slap into PilotPress to keep sessions alive
  • Added ability to sort table headers in Customer Center
  • Fixed bug with the show_if shortcode not working properly if a membership level or tag has an HTML Entity;
  • Fixed improper use of do_action(‘wp_login’)

1.6.0j

  • Updated action hook for saving posts from save_post to pre_post_update
  • Decreased payload for migrated accounts
  • Moved jQuery-ui to only enqueue on admin pages

1.6.0i

  • Updated login form editor to fix styling where form was not working in some themes.
  • Updated status bug when membership status was disabled on ONTRAPORT

1.6.0h

  • Fixed merge fields to work in WordPress version 3.9 and later.
  • Fixed a bug where TinyMCE would strip out the Flowplayer code when switching from the visual editor to the text editor and back.
  • Added the ability to customize the log-in page shortcode.
  • Added security upgrade to send passwords hashed to ONTRAPORT for user authentication.
  • Fixed a bug with the “not_contact” shortcode where it would not function if a user was not logged in.
  • Improved page load speeds by moving the ONTRAPORT tracking script into the footer.
  • Fixed a bug where a user not logged in trying to use the affiliate_center would redirect to wp_login.php instead of the PilotPress login page.
  • Added two additional shortcode attributes to the show_if shortcode – ‘not_cookied_contact’ and ‘is_cookied_contact’

1.6.0g

  • Fixed an issue where inserting multiple videos into one page could break flowplayer functionality.

1.6.0f

  • Fixed a bug introduced in 1.6.0e where logging out would result in an HTTP 500 error.

1.6.0e

  • Fixed a bug where the show_if shortcode would display content to users who were not logged in.
  • Fixed a bug where PilotPress could enter an infinite redirect loop.
  • Fixed a bug where some PilotPress features would break when the plugin files lived in a non-default directory.

1.6.0d

  • Fixed a bug introduced in 1.6.0c that broke the merge fields drop down in the page editor.

1.6.0c

  • Fixed a bug where the show_if shortcode would always display the hidden content if the contact has no membership levels.
  • Support for ONTRAPORT accounts.

1.6.0b

  • Membership levels are now updated in real time and do not require the user to logout and login.

1.6.0

  • Important security updates.
  • Merge fields can now be nested within pilotpress_show_if blocks.
  • Merge fields are now updated in real time and do not require the user to logout and login.
  • The following shortcodes can now be used: pilotpress_show_if, pilotpress_login_page, pilotpress_field. These shortcodes should be used to avoid conflicts with other plugins. The existing shortcodes will continue to function.
  • Fixed the “From Computer” and “From URL” tab on the “Add OfficeAutoPilot Media” page.

1.5.9b

  • Newly created users synced from OAP have the nickname field in WordPress properly set
  • Updating the password in the customer center will no longer require a logout
  • Updating the username in the customer center is less buggy
  • Content placed on the [login_page] shortcode page will properly display on a failed username or password
  • Fixed the home page not working with membership level content hiding

1.5.9

  • Fixed an error which would cause the plugin to not activate when the PHP Setting short_open_tag is set to off

1.5.9

  • Fixed a possible issue where editing a users password would fail with PilotPress enabled

1.5.8

  • Fixed a potential bug which would cause logins to fail under certain scenarios

1.5.7

  • Invalid login inputs on custom login pages now stay at the custom login page, forgotten password function does not cause accounts to go out of sync