Help Dialog – FAQs, Search & Contact Form

Description

The Help Dialog offers a chatbot-like dialog for better customer support and increased leads and sales. The Help Dialog shows FAQs, search, and a contact form.

See the Help Dialog in action. Open it on the right bottom corner:
Help Dialog Demo

How Will Help Dialog Assist My Customers?

  • Users can help themselves.
  • Users can contact you via a contact form.
  • Help Dialog is available 24/7 outside of your business hours.
  • There are easy-to-find support questions on every page or any page you choose.

How Will Help Dialog Improve My Business?

  • No hourly monitoring of the chat.
  • Easy to maintain and expand.
  • Actionable results with analytics (PRO).

What exactly do you get with Help Dialog?

✅ 1. Create custom questions and answers (FAQs)

  • Provide the best content and information tailored to your website pages.
  • Add a Help Dialog to product pages, documentation and articles, the home page, and more.
  • Share common questions across multiple pages.
  • Customers can search all existing questions for answers on any page.
  • Provide answers to the most common questions instantly, always 24/7.

✅ 2. Search FAQs, Knowledge Base Articles, and more

  • Customers can search existing faqs, documentation and posts.
  • Integrate search with Echo Knowledge Base
  • Enable searches of posts and certain Custom Post Types.

✅ 3. Show compact Contact Us form

  • Ensure that no customer will ever be left without an answer.
  • Customers can contact you if they need help.
  • Receive an email instantly whenever a user submits an inquiry.
  • Track the pages on which a user submits an inquiry.

✅ 4. Customize Help Dialog widget

  • Easily customize the widget, so it fits your website look.
  • Match your theme, branding style, and colors.

💡 KEY FEATURES

  • Quick, five-minute setup.
  • A lightweight and customizable widget that will work great with your branding.
  • Supports RTL and WCAG accessibility.
  • Responsive design that works with any theme.

💡 WHY CHOOSE HELP DIALOG?

  • Innovative features and ongoing improvements
  • Friendly and timely 24/7 support
  • Integrated with Echo Knowledge Base
  • Unlimited Help Dialog widgets and FAQs

See our Help Dialog documentation here

Use Cases

  • Frequently Asked Questions (FAQs)
  • Internal help for company employees and teams on an intranet
  • External help for customers
  • WooCommerce FAQs for products
  • Product information for customers – good for e-commerce websites
  • Supplemental information on standards and policies at government agencies
  • Engagement of applicants and students at schools and colleges (eLearning)

OUR FREE COMPLEMENTARY PLUGINS

Echo Knowledge Base is a documentation plugin for WordPress. Create knowledgebase, docs, FAQs, and wikis easily. Learn More

Creative Add-Ons for Elementor helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. Learn More

Show IDs reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. Learn More

✅ The Content Down Arrow is coming soon.

Screenshots

  • Help Dialog overview

  • Search FAQs, articles and posts

  • Contact form

  • Custom Frequently Asked Questions

  • Article previews

  • Customize Help Dialog

  • Choose colors

  • Analytics (PRO)

Installation

You can install the Help Dialog from your WordPress Dashboard or manually upload it through FTP.

OPTION 1: Install Help Dialog Plugin from WordPress Dashboard

  1. Navigate to Plugins -> Add New.
  2. Search for ‘Help Dialog’ and install the plugin.
  3. Activate the plugin in the Plugins menu.
  4. Optional step: configure the plugin in the Admin menu, in Help Dialog -> Need Help page.

OPTION 2: Manually Upload Plugin Files

  1. Download the plugin file from the plugin page: help-dialog.zip.
  2. Unzip the file help-dialog.zip.
  3. Upload the ‘help-dialog’ folder to your ‘/wp-content/plugins’ directory (do not rename the folder).
  4. Optional step: configure the plugin in the Admin menu, in Help Dialog -> Need Help page.

FAQ

Where can I find complete documentation on your Help Dialog?

Full searchable docs can be found at Help Dialog

Reviews

October 15, 2022
A very good addition to the knowledge base. Enables individual FAQs, search and quick contact. The support reacts quickly, takes up ideas and suggestions and implements them promptly.
July 7, 2022 1 reply
This is amazing. Be even better if you could add into any area via a shortcode.
June 17, 2022
I've been using the Echo Knowledge Base plugin for a while. Their new Help Dialog builds on this. A great front end tool to allow internal teams or customers to quickly search for help or contact your support team if needed. Thank you Echo Plugins. Great work.
Read all 3 reviews

Contributors & Developers

“Help Dialog – FAQs, Search & Contact Form” is open source software. The following people have contributed to this plugin.

Contributors

Changelog

1.21.0

Release Date: Oct 14, 2022

Changes:
* New: initial message
* Update: improve admin UI
* Fix: cleanup and minor fixes

1.10.0

Release Date: July 27, 2022

Changes:
* New: ability to restrict access to private FAQs
* Update: move FAQs and Widget info to tables
* Fix: cleanup and minor fixes

1.0.0

Release Date: June 12, 2022

Changes:
* New: initial release