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Forum Replies Created
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Hi Richard,
Thank you for your reply. tried to contact your support through the form you provided, but unfortunately it does not work.
I consistently get the error:“Security verification failed, please refresh and try again.”
I have tried multiple browsers (including incognito mode and different environments), but the issue persists, so I’m currently unable to submit a support request through your system. Could you please provide an alternative way to contact support (email or another form), or assist me directly here?
Thank you in advance for your help.
Hi Richard,
Thank you for your update.
I have immediately updated both WordPress and your plugin to the latest version (v1.4.1), but unfortunately the issue is still exactly the same.
The layout appears correctly inside the builder preview, but when I use the shortcode on the frontend, it displays a default style instead — while still loading the correct products. So the logic works, but the styling (fonts, colors, layout) is completely different from what I configured.
At this point, I’m really struggling to understand what could be causing this.
I have more than 100 different layouts across my site, and I even considered exporting all of them (which would need to be done one by one), uninstalling and reinstalling the plugin completely… but I’m concerned that after importing everything back, the issue might still persist.
Could you please help me understand:
- what could override the frontend styling while keeping the correct layout logic?
- if there are known conflicts (theme, cache, CSS/JS minification, etc.) that could cause this behavior?
- if there is a way to debug which styles are being ignored or overridden?
At this stage, I really need guidance on how to isolate the root cause, because the plugin is currently not usable on my frontend.
Thank you in advance for your support.
Best regards,
Sara
Hi Richard,
I performed the test you suggested.
I temporarily deactivated all plugins one by one and kept only WooCommerce, the payment plugins and Gelato active.
The result did not change. The layout on the frontend still appears with the default style instead of the custom styling created in the builder. So it seems the issue is not caused by a conflict with another plugin.
Also, I noticed that the plugin shows a warning saying it has not been tested with the current version of WordPress. Could this issue possibly be related to compatibility with the latest WordPress or WooCommerce versions?
Please let me know what else I can check.
Thank you.
I checked the plugin page in WordPress but there are currently no updates available. The installed version is 1.3.5.
I also cleared the site caches and Cloudflare cache, but the layout on the frontend still appears with the default style instead of the custom layout created in the builder.
Please let me know if there is a newer version available or if there is something else I should check.
Thank you
Hi Richard,
thank you for your reply.
Here is the information you asked for.
- Layout preview in the builder
(screenshot) - Layout on the frontend
(screenshot)
As you can see, the layout appears correctly in the builder preview but shows a different style when rendered on the frontend.
Theme currently in use: Kadence.
Regarding plugins: nothing specific was changed in the layout settings. Some plugins may have been updated automatically by WordPress, but the layouts themselves were not modified.
This layout has been working correctly for a long time and the issue started only recently.
Also, this behaviour is the same across the entire site. It happens on every page where the shortcode is used and on all the layouts I created (I have many of them).
The correct products are displayed, so the layout ID seems to be read correctly, but the frontend ignores all the styling created in the builder (fonts, colors, layout view, etc.) and always shows the same default style instead.
In the builder preview everything still appears exactly as I designed it.
Let me know if you need any additional information.
Thank you.
