Mercury-a11n
Forum Replies Created
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Thank you for the prompt fix.
I’ve updated the documentation.Thank you @olliejones.
We’ve temporarily added the plugin to the list here: https://woocommerce.com/document/conflicting-plugins-with-woocommerce-mobile-apps/
But once you’ve released the update, please let us know, and we will clearly state that users <=V1.3.0 are affected.
Forum: Plugins
In reply to: [WooCommerce] Payment Option Not LoadingHi @pawsomebeads,
Thanks for all the detailed updates and testing you’ve done — super helpful!
I’ve reviewed your setup and wanted to share that this issue is caused by a known misconfiguration that affects how Apple Pay and Google Pay behave when shipping rates are hidden.
In your browser’s developer console, we can see the error:
“When shippingAddressRequired is true, you must specify shippingRates.”
This happens because Apple Pay and Google Pay expect shipping options to be available before a customer enters their address — but WooCommerce is currently set to hide those shipping rates until an address is entered, which leads to the express checkout freezing or becoming unresponsive.
To fix this, please follow these steps:
- Go to WooCommerce → Settings → Shipping → Shipping Options
- Uncheck the box that says: “Hide shipping costs until an address is entered”
- Click Save changes
Once this setting is disabled, the express checkout buttons should behave as expected, even before customers input their address.