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Forum: Plugins
In reply to: [PixelYourSite - Your smart PIXEL (TAG) & API Manager] Pixel your site pulling incorrect product IDs. Causing miss match with FB Pixel

Thread Starter xtend5
(@xtend5)

5 years, 1 month ago

There is nowhere for me to attach files on that contact page I need an email to send to.

Forum: Plugins
In reply to: [PixelYourSite - Your smart PIXEL (TAG) & API Manager] Pixel your site pulling incorrect product IDs. Causing miss match with FB Pixel

Thread Starter xtend5
(@xtend5)

5 years, 1 month ago

We have XT WooCommerce Variation Swatches installed. All of our product variants have unique skus so I do not know why they are not populating. We have a multisite so we need to use skus instead of IDs for consistency across sites.

Thank you,

Forum: Plugins
In reply to: [PixelYourSite - Your smart PIXEL (TAG) & API Manager] Pixel your site pulling incorrect product IDs. Causing miss match with FB Pixel

Thread Starter xtend5
(@xtend5)

5 years, 1 month ago

Hi,

Unfortunately, we have tried that as well. We are getting the product ID for the parent product everytime you add to cart even if you select a variant other than the parent product. Can you follow that URL and use facebook pixel help to get a live look at what is happening?

Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)