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@marsismyhome

Hello Royal Addons Team,

I am experiencing a persistent issue when trying to import any Royal Addons template.

Whenever I attempt to install a template, regardless of which one I choose, I receive the following error message:

Error: Import File download failed.
Please contact Customer Support and send this Error.

To troubleshoot the problem, I have already tried the following:

• Uninstalling and reinstalling Royal Addons
• Updating WordPress to the latest version
• Updating PHP to a newer version
• Checking plugin compatibility
• Clearing cache and retrying the import process

Unfortunately, the issue persists and I am unable to import any template.

Could you please help me identify the cause of this problem and suggest a solution? If you need any additional information (WordPress version, PHP version, hosting details, error logs, etc.), I will be happy to provide it.

`
### wp-core ###

version: 7.1.2
site_language: en_US
user_language: en_US
timezone: +00:00
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 1
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/signqmcu/public_html
wordpress_size: 92.26 MB (96738586 bytes)
uploads_path: /home/signqmcu/public_html/wp-content/uploads
uploads_size: 0.00 B (0 bytes)
themes_path: /home/signqmcu/public_html/wp-content/themes
themes_size: 2.14 MB (2240337 bytes)
plugins_path: /home/signqmcu/public_html/wp-content/plugins
plugins_size: 107.44 MB (112662262 bytes)
fonts_path: /home/signqmcu/public_html/wp-content/uploads/fonts
fonts_size: directory not found
database_size: 1.53 MB (1602822 bytes)
total_size: 203.37 MB (213244007 bytes)

### wp-active-theme ###

name: Royal Elementor Kit (royal-elementor-kit)
version: 1.0.149
author: WP Royal
author_website: https://royal-elementor-addons.com/
parent_theme: none
theme_features: core-block-patterns, widgets-block-editor, automatic-feed-links, title-tag, post-thumbnails, custom-logo, custom-header, custom-background, menus, html5, responsive-embeds, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
theme_path: /home/signqmcu/public_html/wp-content/themes/royal-elementor-kit
auto_update: Enabled

### wp-plugins-active (3) ###

Elementor: version: 4.3.0, author: Elementor.com, Auto-updates disabled
Royal Backup, Restore & Reset: version: 1.0.27, author: wproyal, Auto-updates disabled
Royal Elementor Addons: version: 1.7.1068, author: WP Royal, Auto-updates disabled

### wp-plugins-inactive (1) ###

Akismet Anti-spam: Spam Protection: version: 5.7.2, author: Automattic – Anti-spam Team, Auto-updates disabled

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1810
imagemagick_version: ImageMagick 7.1.2-30 Q16-HDRI x86_64 24546 https://imagemagick.org
imagick_version: 3.8.1
file_uploads: 1
post_max_size: 1024M
upload_max_filesize: 1024M
max_effective_size: 1 GB
max_file_uploads: 20
imagick_limits:
imagick::RESOURCETYPE_AREA: 305 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 196608
imagick::RESOURCETYPE_MAP: 152 GB
imagick::RESOURCETYPE_MEMORY: 76 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
imagemagick_file_formats: 3FR, 3G2, 3GP, A, AAI, AI, APNG, ART, ARW, ASE, ASEPRITE, ASHLAR, AVCI, AVI, AVIF, AVS, B, BAYER, BAYERA, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, C, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUBE, CUR, CUT, DATA, DCM, DCR, DCRAW, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FARBFELD, FAX, FF, FFF, FILE, FITS, FL32, FLV, FRACTAL, FTP, FTS, FTXT, G, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, HALD, HDR, HEIC, HEIF, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICN, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K, K25, KDC, LABEL, M, M2V, M4V, MAC, MAP, MASK, MAT, MATTE, MDC, MEF, MIFF, MKV, MNG, MONO, MOS, MOV, MP4, MPC, MPEG, MPG, MPO, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, O, ORA, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PHM, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PS, PS2, PS3, PSB, PSD, PTIF, PWP, QOI, R, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGB565, RGBA, RGBO, RGF, RLA, RLE, RMF, RSVG, RW2, RWL, SCR, SCREENSHOT, SCT, SF3, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, SRW, STEGANO, STI, STRIMG, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TM2, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBINFO, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, Y, YAML, YCBCR, YCBCRA, YUV
image_format_transforms: image/heic → image/jpeg, image/heif → image/jpeg, image/heic-sequence → image/jpeg, image/heif-sequence → image/jpeg
gd_version: 2.3.3
gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM
ghostscript_version: 9.27

### wp-server ###

server_architecture: Linux 4.18.0-553.54.1.lve.el8.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 8.3.33 64bit
php_sapi: litespeed
max_input_variables: 5000
time_limit: 1500
memory_limit: 1024M
max_input_time: 1500
upload_max_filesize: 1024M
php_post_max_size: 1024M
curl_version: 8.21.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: true
opcode_cache: true
opcode_cache_memory_usage: 70273664 of 134217728
opcode_cache_interned_strings_usage: 100% of 8388608 (0 free)
opcode_cache_hit_rate: 92.49
opcode_cache_full: false
pretty_permalinks: true
htaccess_extra_rules: true
static_robotstxt_file: false
current: 2026-09-23T10:18:31+00:00
utc-time: Wednesday, 23-Sep-26 10:18:31 UTC
server-time: 2026-09-23T10:18:30+00:00

### wp-database ###

extension: mysqli
server_version: 11.4.13-MariaDB-cll-lve-log
client_version: mysqlnd 8.3.33
max_allowed_packet: 268435456
max_connections: 500

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/signqmcu/public_html/wp-content
WP_PLUGIN_DIR: /home/signqmcu/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 512M
WP_MAX_MEMORY_LIMIT: 1024M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined
EMPTY_TRASH_DAYS: 30

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: does not exist