PDFG Support

Hi @martinbrucker,

What theme are you using? I would try placing a parent div around the embedded viewer to see if that contains the toolbar and/or try setting the maximum width for the viewer within the plugin settings to match the value of your column width.

Hi @barteksz,

The PDF Embedder viewer does not currently support selectable or searchable text within the embedded PDF document. This is something that we are working on to add to the plugin in an upcoming update.

Hi @mikejkelley,

We’re sorry to hear that you were not happy with the purchase experience of the PDF Embedder Premium plugin. The Secure and Premium plugins both includes 12 months of support and plugin code updates. This will be reflected by the expiry date you will see when you activate the plugin license on your site.

At the end of the 12 months, the license will renewed automatically for your convenience with a 20% discount over the original purchase price. This is stated in our Pre-sales FA​Q and on our Terms o​f Service agreement which is available here and linked to at the time of purchase.

If you choose not to renew (i.e. you cancel the license from your account dashboard), the plugin is yours to use forever but you will no longer receive the updates or have support access once the license expires. The plugin will continue to function as we do not do anything to disable the functionality; however, please be aware that we cannot guarantee continued functionality due to changes made to the WP core and other external factors.

Hi @lalaloveyou,

I wasn’t able to view the PDF directly on your site because you are experiencing a caching issue via your CDN. To resolve that, please see: https://wp-pdf.com/kb/using-caching-or-minifying-plugins/

I downloaded a copy of your document for testing purposes with the PDF Embedder. The issue appears to be due to the images embedded on the pages themselves causing a delay on loading. Additional “layers”, such as images, within the original document should be flattened when the final export of the document to the PDF is done. Additional layers can result in partial, delayed, or even missing content entirely.

Hi @cocis91,

If you have to interact with the element on the page to view the content, such as tabbed sections, accordions, popups, etc. then this will be powered with AJAX.

The snippet will need to be placed within the code that creates the tabbed/accordion/popup element. I would recommend reaching out to LearnDash’s support as they would know exactly where in their code the element is called and be able to modify it to insert additional scripts.

Hi @shaharm,

The PDF viewer size is calculated on the initial page load but with AJAX elements such as tabs, accordions, and sliders, the viewer size is calculated and doesn’t adjust further as the elements are opened and closed because the event calling the calculation isn’t called again. To fix this, please see https://wp-pdf.com/kb/the-viewer-doesnt-display-at-all-or-at-wrong-size-when-inside-a-javascript-based-tab-or-ajax-page-transitions/ in particular the “resize” event. The following has worked very well in similar situations:

<script>
     jQuery('div.tab-title').on('click',function() {
        setTimeout(
        function() {
          window.dispatchEvent(new Event('resize'));
       },
       100
       );
    });
 </script>

This is something that would need to be added to the code to be called after the AJAX element has been called. You may require assistance from the theme developer if you are not comfortable coding for yourself.

• This reply was modified 4 years, 6 months ago by PDFG Support. Reason: missing info

Hi @cocis91,

Is the lesson page rendered using AJAX? If so, you will need to have the PDF Embedder scripts initiated just after that AJAX element is called. Please see https://wp-pdf.com/kb/the-viewer-doesnt-display-at-all-or-at-wrong-size-when-inside-a-javascript-based-tab-or-ajax-page-transitions/.

When using the PDF Embedder Secure, you can still allow downloading of individual documents by using the shortcode attribute download=”on”. You will need to enter the shortcode manually or use the Classic Editor block instead of the PDF Embedder block in order to have the shortcode output in an editable form. Then added the attribute for the download. Please see https://wp-pdf.com/premium-instructions/shortcodes/

If you have any other questions, please feel free to send an email to contact@wp-pdf.com as we may not see messages posted here to respond in a timely fashion and our paid support is available via email.

Replied in email but in case someone else encounters this issue:

The limitation is when there is an AJAX element on the page, it only loads the content within once it has been interacted with by the visitor. Normally, the PDF Embedder viewer is loaded when the page content is loaded. If there is an AJAX element in place, the viewer can not be initiated because the AJAX element is in the way of the content (i.e. the viewer shortcode which initiates the PDF scripts). Once the AJAX element has been interacted with by the visitor, the scripts to create the viewer must then be called by that AJAX element. We have no way to bypassing those elements from our code.