PDFG Support
Forum Replies Created
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Forum: Plugins
In reply to: [PDF Embedder] need pdf embedder premium v 4.3Resolved via email.
Forum: Plugins
In reply to: [PDF Embedder] Classic Editor Plugin is requiredHi @obertscloud,
The Classic Editor plugin is not required. The PDF Embedder has its own block which you can use. Please see https://wp-pdf.com/kb/gutenberg-editor-and-pdf-embedder/
If you have any other questions, please feel free to send an email to contact@wp-pdf.com as we may not see messages posted here to respond in a timely fashion.
Emma
Forum: Plugins
In reply to: [PDF Embedder] Fetch resource errorHi @jepe63,
I’ll close this since we’re discussing the issue (HTTP vs. HTTPS) by email.
For reference: https://wp-pdf.com/kb/failed-to-fetch/
Forum: Plugins
In reply to: [PDF Embedder] Worker Message Handler errorHi @myetutors,
There are a couple of things you need to look into, the first being the new CDN. Configuration of CORS (cross-origin resource sharing) is the first place to start. We have instructions here: https://wp-pdf.com/kb/hosting-pdfs-on-other-services-such-as-amazon-s3/.
This is usually enough to resolve the issue of missing PDFs. If not, proceed to the second step: https://wp-pdf.com/kb/setting-up-fake-worker-failed-error-message/.
If you have any other questions, please feel free to send an email to contact@wp-pdf.com as we may not see messages posted here to respond in a timely fashion.
Emma
Forum: Plugins
In reply to: [PDF Embedder] Download button not visibleHi @ramg1967,
I would suggest adding CSS to your Appearance » Customise » Additional CSS and use something along the lines of:
/* MAKE WPDM BTN TEXT VISIBLE */ a.wpdm-download-link.btn.btn-primary { color: #D3E4FF !important; }Emma
Forum: Plugins
In reply to: [PDF Embedder] Download button not visibleHi @ramg1967,
The free version of the PDF Embedder does not have a download functionality. The download button you are referring to is provided by the plugin Download Manager. It appears that your theme’s CSS is altering the button appearance with the following rule:
.container .item .post-content a, .container .item .post-subtitle a { color: #0085A1; }Adjusting your CSS should help make that button more visible.
Emma
Forum: Plugins
In reply to: [PDF Embedder] PDFs dont work unless I rollback to version 4.4There are two possible causes for this issue:
- You are viewing the site with IE11. That browser is at the end of its life and does not support the updated scripts of the PDF Embedder plugin. With the most recent update, the developers had to decide between updating the scripts to fix a font rendering issue that was making some PDFs unreadable in all browsers vs. supporting a defunct browser. We realize that this isn’t ideal for some customers. If IE11 is an absolute requirement, then rolling back to 4.4 would be the workaround here.
- The other possibility is that the scripts have been cached by another plugin or hosting setting resulting in an error that prevents the viewer from rendering. The solution to this issue is posted in our knowledgebase: Fake worker error on update.
If you have any other questions, please feel free to send an email to contact@wp-pdf.com as we may not see messages posted here to respond in a timely fashion.
Emma
Forum: Plugins
In reply to: [PDF Embedder] CONFLICT and problem with hummingbird pro cdnHi @mredodos,
You are likely going to need some input from the hosting provider for this one and have them assist in excluding the scripts from the CDN entirely or create a post processing rule to stop the path from being rewritten. The following documentation may be of help here:
Emma
Forum: Plugins
In reply to: [PDF Embedder] Missing PDFHi @jinnahdorothy,
Yes, the issue is similar except the quotes are being reformatted as a single curly quote instead of a double straight quote. The method to resolve this is the same as I mentioned for the original poster. Alternatively, you can try excluding the quotes entirely—this does appear to work with some themes / layout builders.
Emma
Forum: Reviews
In reply to: [PDF Embedder] stop working on tablet and mobileHi @actualsports,
What operating system and browser are you using when you encounter errors? Our latest tests with both Android and iOS have been functioning correctly so we’d like the opportunity to investigate the issue you are seeing.
If you visit the following URL with the device and browser in question then forward the generated URL to us along with a link to the page or post you are encountering issues with, we’d be happy to investigate further. Please send an email to contact@wp-pdf.com with that information.
Thanks!
EmmaForum: Plugins
In reply to: [PDF Embedder] Support on SafariHi @feddev66,
Can you please advise what versions of the operating system and Safari the client is using as our tests are showing the PDF is being loaded and displayed in the viewer correctly. You can have them visit the following link and then report back the URL that is generated: https://www.whatsmybrowser.org/ (please send that info to us via contact@wp-pdf.com).
Emma
Forum: Plugins
In reply to: [PDF Embedder] LOST WATERMARK on DownloadHi @pollowach,
I’m sorry to disappoint you but the PDF Embedder Secure does not alter the original document in any way so the watermark is not retained should the document be downloaded. A watermark that is visible after download would either need to be added to the document prior to being uploaded to your site or you may need to use another plugin that can add a watermark to a PDF after “purchase” (price could be $0), for example. Some other plugins that would work in this manner would be:
- https://wordpress.org/plugins/waterwoo-pdf/
- https://www.wpdownloadmanager.com/download/wordpress-pdf-stamper-plugin/
- https://woocommerce.com/products/woocommerce-pdf-watermark/
Emma
Forum: Plugins
In reply to: [PDF Embedder] Missing PDFHi @oguido,
Looking at the reported error shows the URL for the PDF that includes the text %E2%80%9D. The %E2%80%9D would indicate that your theme or a page layout builder is changing the formatting of the shortcode, turning the straight quotes around the PDF’s file path into curly quotes breaking the functionality of the plugin.
You will need to ensure that your shortcode is being entered into an HTML / Text field, or if you are using a page builder into a module that supports Plain Text, HTML, shortcodes, or Raw Code.
Emma
Forum: Plugins
In reply to: [PDF Embedder] Select PageHi @jessik81,
With the free version of the plugin you do have to click through the pages to navigate the document. There is a feature in the Premium and Secure versions of the plugin that allows you to enable the textbox to be editable and jump to pages by including the shortcode attribute textbox=”on”.
Emma
Forum: Plugins
In reply to: [PDF Embedder] Support on SafariHi @feddev66,
The developers are investigating issues with the embedded viewer and Safari / iOS rendering. I will post an update as soon as I hear from the devs on this issue.
Emma
- This reply was modified 6 years, 4 months ago by PDFG Support. Reason: typo