I’m closing this thread due to inactivity now. If you have any further questions or need additional help with Storefront, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi there @dan63921,
Thanks for reaching out to us about the duplicated GA tag that’s showing up on your site. I’m happy to help you!
> On my GA account, it is saying the bounce rate is 0% which can’t be. Is it because of this duplicate? Or is this how the tag should be appearing?
Hmm, I suspect having multiple tracking codes might be causing the bounce rate to be reported incorrectly and perhaps other issues too.
Looking at the screenshot you shared, the first tag is for the Global Site tag, as the gtag.js framework is showing up:
Link to image: https://d.pr/i/OJv3ib
I’m not sure where the second tag is coming from. Do you have any other Google-related plugins active on your site? If so, you might want to deactivate each one until the second GA tag disappears.
If that doesn’t help, the best way to track down where that’s coming from would be to do a conflict test. You can find a more detailed explanation on how to do a conflict test here.
Please let us know how that goes or if you need any further help!
Hi there @7thcircle,
Perfect!
Given that we’ll be supporting you further via WooCommerce.com, I’ll go ahead and mark this thread as resolved now.
Thank you!
Hi @faarukh,
Sorry to hear you’re still have trouble with this issue.
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread and make sure to share your System Status Report (there are instructions on how to do that when submitting the ticket), so that we can keep track of what’s already been done.
We will be able to help you further there.
Thank you!
Hi there,
Thanks for reaching out to us about the problem you’re having with Chrome Lighthouse and product images on your site.
I had a look at the page your shared, and I do see the following caption on the main product image:
This is a battery cover for an industrial battery.
Link to image: https://d.pr/i/mqhXLI
Can you please share a screenshot of the errors you’re seeing so we can take a closer look?
If you don’t already have a screenshot service installed, I recommend using this one: https://snipboard.io
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/
Thank you!
Hi there!
Thanks for reaching out to us, I’m happy to help you!
Hmm, it sounds like you might be using a plugin to handle the affiliate links, as “Once in the short description for the words “authenticity guarantee” and second in the “buy product” spot” don’t sound like default WooCommerce features.
Could you please let us know if you’re using an affiliate plugin?
If not, could you please provide us with a screenshot so that we can see what you are describing? It’d be great if you could share a screenshot of the Edit product page for the https://www.soleracks.com/product/air-jordan-4-retro/ specifically, so we can take a closer look at how that’s set up.
If you don’t already have a screenshot service installed, here are a few free options, I recommend using https://snipboard.io.
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/
Thank you!
Hi there @ryanhoi1234,
Happy to help! I’m sorry to hear you’re having trouble connecting your WooCommerce store with your Facebook catalog to get products syncing correctly.
I’d just like to confirm, do you mean all products aren’t being added? If so, I think the issue might be that the site is connected to the wrong catalogue.
Can you please check that? There’s more information here about how to check and fix that.
If that doesn’t help, it’d be great if you could let us more about how you changed plugins and switched back to the Facebook for WooCommerce plugin. The reason I’m asking that is because the plugin has a specific way of deleting products and I’m wondering if that might be affecting what happened after the plugin was set up again. Also, did you only delete the products or did you also delete the plugin?
Thank you!
Hi @mmtomm,
I’m sorry to hear you had trouble submitting the ticket 😔 We’ve now received your ticket and will help you out there.
Thank you!
Hi @taradaly10,
It looks like Google Analytics and Google Tag Manager tracking codes are showing up on the site. For example, here’s what I see on the homepage, a non-WooCommerce page, using the Google Tag Assistant method:
Link to image: https://d.pr/i/fWXgry
The code should work on both frontend WordPress and WooCommerce pages.
It would be best to avoid having more than one tracking code, as that can cause problems. So yes, I would advice removing your own tracking code and leaving the WooCommerce Google Analytics Integration plugin to do that for you.
Please let us know how that goes or if you need further help!
Hi @bplanchee,
Perfect! Thanks for letting us know you’ve submitted a ticket. Given that we’ll be supporting you further via WooCommerce.com, I’ll go ahead and mark this thread as resolved now.
Have a great day! 🙂
Hi @eva73,
No worries! Thanks for sharing the error you’re seeing. It sounds to me like there might be a plugin/theme function on the site that’s outdated.
With that in mind, could you please share a copy of your site’s System Status Report? You can find it via the WooCommerce > Status page. Select Get system report and then Copy for support. Once you’ve done that, please paste it here in your response.
Thank you!
Hi there @onisforos,
Thanks for reaching out to us about the problem you’re having with Product Views sessions.
I think the best option here is to follow the steps here to test if the integration is sending the correct data from WooCommerce to Google.
If that doesn’t help you track down the cause of the missing sessions, it would be great if could share a copy of your site’s System Status Report. You can find it via the WooCommerce > Status page. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your response.
Please let us know how the testing goes or if you need further help!
Hi again @simplicitygr,
I’m happy to hear you managed to connect your store to Facebook and thanks for letting us know!
With that in mind, I’m going to mark this post as resolved now. If you have any further questions, we’ll be here if you’re ready to continue. If you need additional help with the Facebook for WooCommerce plugin, please start a new thread and we’ll be able to help you out there.
Thank you!
Hi @sterndata, thank you for moving the topic!
Hi @simplicitygr,
Sorry to hear you’ve been having trouble connecting your Facebook shop to your WooCommerce store.
Adding to what Facebook Support said, I think the issue is most likely to do with how the plugin is configured or something else that happens on the WooCommerce/Facebook for WooCommerce rather than Facebook-specific side.
While performing the initial set-up of the Facebook for WooCommerce extension, you should be able to connect to an existing asset, like a Facebook Page or Catalog. However, these steps don’t happen automatically. Here is a link with more details about connecting to different Facebook assets:
https://docs.woocommerce.com/document/facebook-for-woocommerce/#getting-started
If you’ve already tried that, could you please explain a bit about why the connection fails? For instance, are you seeing any errors when trying to connect?
Thank you!
