Hi @simplicitygr,
Sorry to hear you’ve been having trouble connecting your Facebook shop to your WooCommerce store.
Adding to what Facebook Support said, I think the issue is most likely to do with how the plugin is configured or something else that happens on the WooCommerce/Facebook for WooCommerce rather than Facebook-specific side.
While performing the initial set-up of the Facebook for WooCommerce extension, you should be able to connect to an existing asset, like a Facebook Page or Catalog. However, these steps don’t happen automatically. Here is a link with more details about connecting to different Facebook assets:
https://docs.woocommerce.com/document/facebook-for-woocommerce/#getting-started
If you’ve already tried that, could you please explain a bit about why the connection fails? For instance, are you seeing any errors when trying to connect?
Thank you!
@simplicitygr Moderator note: This topic seems to be a request for support rather than a 5 star review. I’ve moved it to the plugin’s support area.
Thank you for your quick response. I solve this problem with an xml as the re-connection of my WooCommerce with my existing Facebook Shop failed to the last step. Thank you for your support
Hi @sterndata, thank you for moving the topic!
Hi again @simplicitygr,
I’m happy to hear you managed to connect your store to Facebook and thanks for letting us know!
With that in mind, I’m going to mark this post as resolved now. If you have any further questions, we’ll be here if you’re ready to continue. If you need additional help with the Facebook for WooCommerce plugin, please start a new thread and we’ll be able to help you out there.
Thank you!
