Hi there,
I am genuinely sorry to hear about your frustrating experience.
The “white screen” you mentioned is a standard WordPress behavior that usually occurs when a site exhausts its PHP memory limit or encounters a conflict with a third-party plugin. Similarly, the theme failing to save your work almost always points to a strict server caching issue or a security firewall blocking the WordPress Customizer.
I am absolutely committed to getting this working for you. As I mentioned in our recent support message, if you are willing to provide temporary site access, I will gladly jump in, debug your specific server environment, and resolve these conflicts. Please reply to our open ticket so we can get your site running smoothly!
Hi @tarotandchai,
Thank you for bringing this to our attention. We have just released an update that fixes this issue.
Please note that it may take a little time for the update to reflect on WordPress.org. Once the update is live, updating to the latest version will resolve this for you!
Let us know if you need anything else!
