Forum Replies Created

Viewing 15 replies - 316 through 330 (of 2,283 total)
  • Plugin Author WPKube

    (@wpkube)

    I assume you checked the spam folder in your GMail account and it’s not there, correct?

    If it works with the address with the same domain as the site, then it’s likely that the hosting provider is considering it spam and not sending it out.

    But that should only be an issue if your “From” is set to something different from your site’s domain.

    Do you get the issue when the “Your Email” option value is set to the GMail address and the “From Address” (option below) is set to the address with the same domain as the site?

    Also, can you set up WP Mail Logging, do a test and then check the log to see if any issues are reported there.

    Plugin Author WPKube

    (@wpkube)

    Hi @pabloyglesias

    The table wp_subscribe_reloaded_subscribers is where the info about subscribers is stored ( email, ID, date of creation)

    The table wp_post_meta is where the subscriptions are stored. If you do a search for _stcr@_ (meta_key value) you’ll see all the subscriptions.

    meta_key is the email (prefixed with _stcr@_) and meta_value is the date of subscription + type of subscription (Y for all comments, R only for replies to the subscriber’s comment)

    Plugin Author WPKube

    (@wpkube)

    Hi @ocio132

    The “nofollow,noindex” shows up now on your site for the comments subscription page:

    View post on imgur.com

    The next time Google crawls the comments subscription page it will see the “noindex” and remove it from the results.

    Plugin Author WPKube

    (@wpkube)

    Hi @rufus-mcdufus

    Happy to hear it’s working now.

    I’m not sure what might have caused it.

    If you notice the issue again please let us know and we’ll figure out how to troubleshoot the issue.

    Plugin Author WPKube

    (@wpkube)

    I can reproduce this in one way by subscribing to a post, comment, and then delete the comment.

    That’s normal behavior, if a subscription is made with a comment (and not the “subscribe without commenting”) the subscription also gets deleted if the comments is deleted.

    Subscriptions seem to stick around for a few hours then just get disappear. Subscriptions from Aug 15 and before are still listed though.

    Are you experiencing any other missing content issue except the subscriptions.

    Haven’t had that problem reported before so can’t say for sure what might be the cause of it.

    It sounds like the database rolling back to a backup but that would cause all new content in that period to also be missing.

    Are you able to check the database (generally done through phpMyAdmin)?

    There is a wp_subscribe_reloaded_subscribers table in there which lists all the subscribers (not their subscriptions, just the subscribers). One of the columns is add_date, are there any subscribers in there that are made after Aug 15th?

    And if there are can you then check a few of those subscribers to see if they show up in the subscriptions in WP admin > StCR > Manage Subscriptions.

    Plugin Author WPKube

    (@wpkube)

    Hi @danysantosgrilo

    You’re welcome. Sorry for the wait, I’ve been sick for a few days.

    2.2) Yeah, since the headers part is missing it’s not being sent out as an HTML email, so it’s in plain text. But we’re getting closer to the solution.

    Let’s revert back that line to the original:

    $sent_result = ( wp_mail( $_emailSettings['toEmail'], $_emailSettings['subject'], $_emailSettings['message'], $headers ) )

    And let’s adjust the code on line 505:

    $headers .= "Reply-To: {$_emailSettings['reply_to']}\n";

    Make it into:

    //$headers .= "Reply-To: {$_emailSettings['reply_to']}\n";

    That “comments out” the code and it won’t apply.

    Then do a test and let me know what happens.

    Plugin Author WPKube

    (@wpkube)

    Hi @danysantosgrilo

    Couple things.

    1) Is the same “reply to” email address used when the emails are sent out from LearnDash (and the other plugins)?

    2)

    On line 521 (same file as before) is:

    
    $sent_result = ( wp_mail( $_emailSettings['toEmail'], $_emailSettings['subject'], $_emailSettings['message'], $headers ) )
    

    Change that to:

    
    $sent_result = ( wp_mail( $_emailSettings['toEmail'], $_emailSettings['subject'], 'Testing STCR' ) )
    

    So that’s the basic email request, address and subject are from StCR, the content is changed to just say “Testing STCR” and there’s no additional headers (where reply-to and other things are located).

    Let me know what happens.

    Then try this:

    
    $sent_result = ( wp_mail( $_emailSettings['toEmail'], $_emailSettings['subject'], $_emailSettings['message'] ) )
    

    That is with the addition of the original message. Let me know what happens.

    Plugin Author WPKube

    (@wpkube)

    Hi @brianstoiber

    At the moment I’m seeing <br> tags in the excerpts for the events. Have you managed to figure out the issue?

    Plugin Author WPKube

    (@wpkube)

    Hi @danysantosgrilo

    Do you have logging enabled in WP Mail SMTP, does it show more info about the failed mail attempt, specifically does it show any value for the “Reply-To” value.

    And are you able to make some code changes to the plugin files?

    In wp-content/plugins/subscribe-to-comments-reloaded/utils/stcr_utils.php on line 496 is where the value for the “Reply-To” is fetched.

    'reply_to' => $reply_to,

    Can you modify that to:

    'reply_to' => 'your@email.com',

    Change it to your email address of course.

    Then do a test again, if the issue is fixed then the problem is in getting the value from the settings, if the issue is still not resolved then it’s some conflict with the WP Mail SMTP plugin.

    Let me know what happens so we know how to proceed.

    Plugin Author WPKube

    (@wpkube)

    Hi @sanstenarios

    This plugin is specifically for modifying the WordPress post excerpt functionality.

    I don’t think that’s what WooCommerce Memberships plugin is using, they most likely have their own implementation for that.

    It’s a paid plugin so I can’t test it out myself. Have you tried contacting their support about the issues you’re having with the HTML markup being removed?

    Plugin Author WPKube

    (@wpkube)

    Hi @tooni

    Any other users reporting the issue?

    Are you able to replicate it yourself?

    And can you send over the site URL so I can test it as well?

    Plugin Author WPKube

    (@wpkube)

    Hi @sfdsfwer

    You’re welcome.

    The plugin has some safety measures to avoid the filter being applied in places where it shouldn’t be applied and also to avoid potential infinite loops. But that also means that in some places where it should apply, it doesn’t. We’re unfortunately a bit limited in ways to figure out if it should apply or not.

    But there is a way to make it return instead of echo, so hopefully that helps.

    the_advanced_excerpt( '', true );

    That will return instead of echo, so it works like get_the_excerpt()

    Plugin Author WPKube

    (@wpkube)

    Hi @sfdsfwer

    I tried it with the Understrap theme and it’s working as expected.

    Is the loop-template/content.php file of the Understrap theme modified?

    Can you try changing the_excerpt() in that file with the_advanced_excerpt()

    And let me know what happens, that way we’ll know if the issue is with the plugin generating the excerpt or with the plugin trying to take over the excerpt output.

    Plugin Author WPKube

    (@wpkube)

    Hi @ocio132

    Are you using some SEO plugin? Usually the users have Yoast SEO plugin and set that page to be “noindex”.

    We apply the “noindex” to the virtual management page, but not a real management page.

    But I can’t quite figure out if you are using a virtual page or a real one. When you go to WP admin > StCR > Management Page, is the first option (Virtual Management Page) set to “Yes” or “No”?

    Plugin Author WPKube

    (@wpkube)

    Yeah, sorry, we had to move some things around in the schedule and the release is planned for today.

Viewing 15 replies - 316 through 330 (of 2,283 total)