wpdev3cx
Forum Replies Created
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Hi @onica89 ,
may you provide us the following information?
1) Which version of the plugin do you have installed?
2) Which version of WordPress do you use?
3) What chat mode do you have selected? You can find it in WP Live Chat> Settings > Advanced Features.
4)Which is the WordPress Role (administrator, editor, subscriber etc) of your agent user ?Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Some Chat History Not SavingHi @lindsaysmith ,
when you locating the missing chat into the data that you have downloaded from the database , is there any field status and if it exists what is the value of status field?Hi @cpagonidis ,
thank you for your feedback, we have just released the new version of the plugin (9.0.24) which includes the fix for the authenticated users chat client.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Some Chat History Not SavingHi @lindsaysmith ,
thank you for your feedback. We will investigate the issue but in order to help us may you provide us the status of the missing chats as it appears in database?Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Transfering chats to another agentHi @lindsaysmith ,
transfer chat functionality is removed by the plugin during the major update to Version 9.x.x. It probably will be available again in the future but as for now we are not able to give an estimation time.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Open Chat from external TriggerHi,
there is a Gutenberg block for this functionality. You can handle the settings through the “Live Chat > Settings > Gutenberg Blocks” section and then use “WP Live Chat Trigger” block in any page you need.Hi @cpagonidis ,
we replicated your issue but only when the chat is loading from a logged in user. This fix will be part of our next release. Did you tried to load the page with the chat client from a non logged in user? If not may you check if this scenario and let us know about results?Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Not workingHi @red12 ,
may you provide us the following information for further investigation?
1) Your website url, if it is a public web site.
2) Do you have a multisite WordPress installation?
3) It seems to be an issue with the session management on your server, so please let us know if you are using any session management extension in your PHP installation or even a WordPress plugin for session management?Hi @cpagonidis ,
please follow the guide below to enable your PBX communication with your WordPress installation.Switch to the 3CX “Management Console” > “Settings” > “WordPress/Website Integration” > “Apps & Plugins” section and specify your WordPress site URL to authorize chats and calls, e.g. “https://my-wordpress.example.com.”
💡 Tip: You can specify multiple website URLs separated by semicolon, e.g.
https://my-site-0.example.com;https://my-site-1.example.com .Access security is implemented via the “Maximum allowed requests per IP Address” field, limiting the number of incoming unreplied chats sent to the 3CX extension in the defined “Request Rate Duration” period.
Click on “OK” to save.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Not workingHi @red12 ,
your issue as you described seems like a conflict in browser’s cookies during the update process. Please try to install the latest version of the plugin and use another browser or a private window to check again the plugin’s functionality.Hi @acompton86 ,
thank you for your feedback. We will add the phone information in the email notification and in csv within our next plugin update.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Space Key does not workHi @mjaitly123 ,
we check your issue and we found that yours website theme handles the key up event and stops any further handlers ( probably there is some preventdefaults call in a js key up event).Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Conflicts with WP Approve pluginHi @sdebo ,
thank you for your feedback. After an investigation we conclude that the conflict is probably an issue on the way that WP Approve plugin uses pre_user_query WordPress hook. You can ask for help in WP Approve support forum.Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] How set WebhooksHi @paolobortolotti ,
in order to setup web hooks you have to create your endpoints. So when you have setup the endpoints you are able to create web hooks which will call your endpoints passing information either about chat or about user. In “Destination Url” you have to fill the url to your endpoint and in method the http method used by your endpoint.Also you can find web hooks documentation here.
Finally we strongly recommend you to upgrade your installation to the latest version ( 9.0.20 ) in which you can find the Web hooks under the Tools menu.
- This reply was modified 5 years, 8 months ago by wpdev3cx.
Forum: Plugins
In reply to: [3CX Free Live Chat, Calls & Messaging] Garbled text in tool menuHi @ydcphilip ,
please ensure that you have installed the latest plugin’s version (9.0.20). We have replicated this issue and its fix was published within our latest update.