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Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter wordsergi

    (@wordsergi)

    Hi,
    Yes, both address are the same and start with https://

    Cheers

    Thread Starter wordsergi

    (@wordsergi)

    Hi,
    thank you for your replay.

    I think I misspoke.
    The customer cannot complete the payment process via stripe.

    A failed order is generated and a failed order email is sent

    With Paypal plugin I have not encountered this problem, the order is completed and the payment is transferred at the time of shipment.

    • This reply was modified 4 years, 4 months ago by wordsergi.
    Thread Starter wordsergi

    (@wordsergi)

    Hi,
    here is the answer by the host:
    Good morning
    I confirm that the server is not “masked” by any caching or load balance system.
    The only system that could give this kind of services is cloudflare, but it is not active on your domain.

    At the domain level I see that DNSSEC is active, I suggest you to check with stripe if this setting could be somehow blocking for them or if it needs a different configuration.

    • This reply was modified 4 years, 4 months ago by wordsergi.
    Thread Starter wordsergi

    (@wordsergi)

    Hi,
    I’m waiting for the host’s response.
    For now I paste below the System Status and Error Log

    System Status:

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.metisjewels.it
    Site address (URL): https://www.metisjewels.it
    WC Version: 6.0.0
    REST API Version: ✔ 6.0.0
    WC Blocks Version: ✔ 6.3.3
    Action Scheduler Version: ✔ 3.3.0
    WC Admin Version: ✔ 2.9.4
    Log Directory Writable: ✔
    WP Version: 5.8.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: it_IT
    External object cache: ✔
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.27
    PHP Post Max Size: 40 MB
    PHP Time Limit: 60
    PHP Max Input Vars: 10000
    cURL Version: 7.64.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.31-MariaDB-0+deb10u1
    Max Upload Size: 40 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.0.0
    WC Database Prefix: shlwp54_
    Dimensione totale database: 26.19MB
    Dimensione dati database: 21.53MB
    Dimensione indice database: 4.66MB
    shlwp54_woocommerce_sessions: Dati: 1.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_woocommerce_api_keys: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_woocommerce_attribute_taxonomies: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_woocommerce_downloadable_product_permissions: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    shlwp54_woocommerce_order_items: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_woocommerce_order_itemmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_woocommerce_tax_rates: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    shlwp54_woocommerce_tax_rate_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_woocommerce_shipping_zones: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    shlwp54_woocommerce_shipping_zone_locations: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_woocommerce_shipping_zone_methods: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    shlwp54_woocommerce_payment_tokens: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_woocommerce_payment_tokenmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_woocommerce_log: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_actionscheduler_actions: Dati: 0.27MB + indice: 0.39MB + motore InnoDB
    shlwp54_actionscheduler_claims: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_actionscheduler_groups: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_actionscheduler_logs: Dati: 0.14MB + indice: 0.14MB + motore InnoDB
    shlwp54_commentmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_comments: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
    shlwp54_links: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_mailchimp_carts: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    shlwp54_mailchimp_jobs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    shlwp54_options: Dati: 2.39MB + indice: 0.13MB + motore InnoDB
    shlwp54_pimwick_gift_card: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_pimwick_gift_card_activity: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_postmeta: Dati: 1.52MB + indice: 1.92MB + motore InnoDB
    shlwp54_posts: Dati: 14.45MB + indice: 0.23MB + motore InnoDB
    shlwp54_sib_model_contact: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    shlwp54_social_users: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_termmeta: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_terms: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_term_relationships: Dati: 0.11MB + indice: 0.08MB + motore InnoDB
    shlwp54_term_taxonomy: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_usermeta: Dati: 0.08MB + indice: 0.03MB + motore InnoDB
    shlwp54_users: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    shlwp54_wc_admin_notes: Dati: 0.06MB + indice: 0.00MB + motore InnoDB
    shlwp54_wc_admin_note_actions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_wc_category_lookup: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    shlwp54_wc_customer_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_wc_download_log: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_wc_order_coupon_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_wc_order_product_lookup: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
    shlwp54_wc_order_stats: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    shlwp54_wc_order_tax_lookup: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_wc_product_meta_lookup: Dati: 0.08MB + indice: 0.13MB + motore InnoDB
    shlwp54_wc_rate_limits: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_wc_reserved_stock: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    shlwp54_wc_tax_rate_classes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_wc_webhooks: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_woo_shippment_provider: Dati: 0.08MB + indice: 0.00MB + motore InnoDB
    shlwp54_yith_wcwl: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_yith_wcwl_lists: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_yoast_indexable: Dati: 0.23MB + indice: 0.25MB + motore InnoDB
    shlwp54_yoast_indexable_hierarchy: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
    shlwp54_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
    shlwp54_yoast_primary_term: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
    shlwp54_yoast_seo_links: Dati: 0.16MB + indice: 0.14MB + motore InnoDB
    shlwp54_ywcars_messagemeta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    shlwp54_ywcars_messages: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 2
    acf-field-group: 1
    attachment: 286
    blocks: 11
    custom_css: 1
    jetpack_migration: 2
    jp_img_sitemap: 2
    jp_sitemap: 2
    jp_sitemap_master: 2
    nav_menu_item: 1
    oembed_cache: 8
    page: 17
    post: 1
    product: 2
    product_variation: 260
    revision: 382
    shop_coupon: 2
    shop_order: 4
    shop_order_refund: 1
    wapf_product: 1
    wpcf7_contact_form: 6
    yith_refund_request: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (18) ###
    
    Query Monitor: by John Blackbourn – 3.8.1
    Advanced Product Fields for WooCommerce: by StudioWombat – 1.4.3
    Akismet Anti-Spam: by Automattic – 4.2.1
    Contact Form 7: by Takayuki Miyoshi – 5.5.3
    Facebook for WooCommerce: by Facebook – 2.6.8
    GA Google Analytics: by Jeff Starr – 20210719
    Jetpack: by Automattic – 10.4
    Google Ads & Marketing di Kliken: by Kliken – 1.0.7
    Tawk.to Live Chat: by Tawkto – 0.6.0
    W3 Total Cache: by BoldGrid – 2.2.1
    Monitoraggio avanzato della spedizione per WooCommerce: by zorema – 3.3.1
    Variation Swatches for WooCommerce: by RadiusTheme – 2.1.1.4
    WooCommerce Stripe Gateway: by WooCommerce – 6.0.0
    WooCommerce PayPal Payments: by WooCommerce – 1.6.4
    WooCommerce PDF Invoices Italian Add-on: by laboratorio d'Avanguardia – 0.7.0.21
    WooCommerce: by Automattic – 6.0.0
    Yoast SEO: by Team Yoast – 17.8
    YITH Advanced Refund System for WooCommerce: by YITH – 1.1.5
    
    ### Inactive Plugins (0) ###
    
    ### Dropin Plugins (2) ###
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: object-cache.php
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: EUR (€)
    Currency Position: right_space
    Thousand Separator: .
    Decimal Separator: ,
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #65 - /shop/
    Carrello: #64 - /cart/
    Pagamento: #63 - /checkout/
    Il mio account: #62 - /my-account/
    Termini e condizioni: #646 - /termini-e-condizioni/
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.15.2
    Parent Theme Author URL: http://www.uxthemes.com/
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: IT
    WooCommerce currency supported: ✔
    PayPal card processing available in country: ✔
    Pay Later messaging available in country: –
    Webhook status: ✔
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: ✔
    Used PayPal Checkout plugin: ✔
    
    ### Action Scheduler ###
    
    Completato: 852
    Oldest: 2021-12-12 09:08:03 +0100
    Newest: 2022-01-07 11:00:35 +0100
    
    Operazione non riuscita: 2
    Oldest: –
    Newest: –
    
    In attesa: 1
    Oldest: 2022-01-08 06:18:18 +0100
    Newest: 2022-01-08 06:18:18 +0100
    
    ### Status report information ###
    
    Generated at: 2022-01-07 11:10:23 +01:00
    

    Error Log: (30 december 2021)

    2021-12-30T06:04:36+00:00 DEBUG 
    ====Stripe Version: 5.9.0====
    ====Start Log====
    Stripe Payment Request live mode requires SSL.
    ====End Log====
    
    2021-12-30T06:04:36+00:00 DEBUG 
    ====Stripe Version: 5.9.0====
    ====Start Log====
    Stripe live mode requires SSL.
    ====End Log====
    
    2021-12-30T06:04:36+00:00 DEBUG 
    ====Stripe Version: 5.9.0====
    ====Start Log====
    Stripe Payment Request live mode requires SSL.
    ====End Log====
    Thread Starter wordsergi

    (@wordsergi)

    Hi Sol,

    I see that everything is green.

    Link to image: https://ibb.co/Pgv9bPJ

    • This reply was modified 4 years, 4 months ago by wordsergi.
    Thread Starter wordsergi

    (@wordsergi)

    Hi,

    this is the css added in the advanced options of my theme.
    Theme css probably override plugin css.

    .wapf-product-totals{display:none;width:100%}
    .wapf-product-totals .wapf–inner{display:none;padding:20px 0}
    .wapf-product-totals .wapf–inner>div{display:none;display:none;padding-bottom:10px;clear:both}
    .wapf-product-totals .wapf–inner>div:last-child{display:none;padding-bottom:0}
    .wapf-product-totals div span:first-child{display:none;font-weight:700}
    .wapf-product-totals div span:last-child{display:none;float:right}

    I’m not sure if it’s correct, but it works.

    Thread Starter wordsergi

    (@wordsergi)

    Hi,

    Yes, now I see that it’s connected!
    Thank you for your support!

    MÈTIS is the name of the brand for which the site was built and in this case is the site name.

    Thread Starter wordsergi

    (@wordsergi)

    Hi,
    I unlocked access to the xmlrpc in the htaccess file as you suggested, and reconnected the Jetpack, but the problem remains:

    Wpcom Connection Test Jetpack
    Errore MÈTIS is not connected.: 200

    Did I forget something?

    Thread Starter wordsergi

    (@wordsergi)

    Hi Maarten

    I think I solved for now by adding custom css in the advanced options of my theme.
    I’m using Flatsome Theme.

    Thank you very much for your suggestion.

Viewing 9 replies - 1 through 9 (of 9 total)