@etoilewebdesign I emailed you the file I am trying to import. Have you all received it?
@primaverapro I solved this issue. Like @etoilewebdesign said, I had two instances of jQuery being loaded. If you google this issue, the responses say to check if your header.php is loading jQuery or if your theme is loading it the correct way which is to enqueue jQuery in your functions.php. In my case, functions.php was loading jQuery properly.
The issue that I found was that my header.php file was calling wp_head(), which if you look up is loading it’s own version of jQuery, thus causing the problem. If this is the case for you, I would look to see if anything on your website requires the version of jQuery that is being enqueued. If not, commenting that line out in functions.php seemed to resolve my issue.
I reinstalled the plugin and tested it’s functionality on edge, chrome, and firefox. Still no functionality.