VivienneTobassa

I’m also having a problem using “site software” in WHM cpanel after VPS migration a few days ago.

I have several sites and under additional dedicated IP I had a number of true domains that were formerly networked under multi-site.

To get this second main domain to work on the new server – technical support uninstalled the multi-site and reinstalled this and an add on domain with wordpress and my former content data. But I also had a number of “clean” domains – that I had not yet installed with wordpress and after assigning them to this IP domain (so I could keep them in the same account panel of management on my server) I was instructed by tech support to install WP on each of the subdomains using site manager. It seemed simple enough but we didn’t notice the pre-populated subdomain field defaulting to “wordpress” so installed the wordpress on sub domains in a subdirectory – no good. So was instructed to “uninstall” (there was no option to overwrite) and checking in file manager the directories of the sub domains were emptied out or clean – bar hidden filed of .ftp quota which we deleted as well anyway even if not affecting reinstall.

But – there is no way we can install directly to each of the add on domains of that IP main domain account. We can install ONE copy (in addition to the two described above that were existing) but we cannot create any new database and we get a message that there is already an install to that public_html domain. The technical support area of the hosting company say they do not know what the problem is. What to do? We can still install via manual ftp but there are lots of sites to put up. Also I need to reinstall multi-site and am worried about the impact of attempting this with existing issues.

Any guidance is welcome.