Peter R Myran
Forum Replies Created
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Hi Cena;
In doing a test update on just one existing transaction using the CSV transaction template you provide – exactly! I get failure messages due to existing Id. I am quite sure I have the correct Transaction_Unique_Id as it comes out of WooC which is exactly same as what is exported from JP (exporting JP transactions) Again this works fine if I create a new transaction with a new unique Id. But I want to do an update.
Can I escalate this to a problem ticket. I am not sure what level of support I have but I am willing to pay for more extensive support & guidance. This could be a showstopper for us.
How do I find out what support is available to me beyond this forum? What does it cost and how do I purchase it? What extra help is provided?
Thanks
Pete – Victories of the Heart – pmyran@comcast.net, pete.myran@victories.org
Hi – thanks for the quick reply!! Only the last 3 years of our order transactions are WooCommerce orders as we have only been on the WordPress/WooCommerce platform for that time. And all of these transactions have successfully sync-ed into JP. That is NOT the issue.
As I said above, building out JP as our new CRM, I need to enhance these orders of the (last 3 years) with extra information captured in our legacy system (which goes back 20 years).
To do this I want to be able to programatically update them all by using CSV Importer PRO. Can I do an update to custom JP trans fields on existing transaction in JP via the Importer?
If so, how do I do it? So far, my attempts have failed.
If I can’t do an update on existing transactions with the Importer is their another way?
And the API docs do not show a transaction_update function, just create and view.
I hope I have made my issue & question clearer this time. Looing forward to another quick response!
Pete – Victories of the Heart – pmyran@comcast.net, pete.myran@victories.org