I’m having this problem too. It doesn’t happen on every order but probably about 30% of them. Orders are marked as pending in Woocommerce. In PayPalsometimes the payment has arrived and sometimes it hasn’t. Customers email my client because they’re not sure if their payment has gone through and/or my client has to call a customer to get payment.
It’s been going on for coming up to two years.
I’ve been on the phone with PayPal, started a ticket with WooCommerce… all to no avail.
I’ve switched hosts as I was told by one of the two above that it might be the problem… and it’s still happening on the new host. Both are well-known, established and reliable hosts (GoDaddy first, now Bluehost).
My client is a small business and is losing sales. I can’t believe she hasn’t fired me.
I’m thinking of switching from PayPal to Beanstream as one more attempt to solve this very, very bad problem.
