trellis62
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Update 2:
Happiness Engineer advises that WooCommerce Payments accounts are created per site and not per account (email address). So they are able to delete one of the accounts without affecting the one that’s in working as expected. “This will help you delete the account that has the issue on the specific site and start afresh with the correct options and documents.”
Also, “You are able to find the ID in your system status report. Please make sure WooCommerce Payments is enabled and then check for details in your status report under the WooCommerce > Status > System Status, and it would look like this.` Full Size: – https://d.pr/i/J5Nta1
So I have completed the setup process using made-up company details and bank account. This has generated an account ID which I have indeed found in the status page, as above. I have asked the Happiness Engineers to delete the account so I can start again.
This solution appears very clumsy, given that the situation arose simply because the setup process does not allow a complete path of backward steps.
Update: WooCommere Happiness Engineer has suggested they can delete the account so that I can start over. I would need to supply the correct account number so that they can locate and if possible delete the account.
I presume they mean wordpress.com account, although that’s not clear.
Two potential problems:
1. I am using the same account (and WooCommerce Payments) on another site.
2. What/where is the account number?Same issue for me. I’ve raised a support request directly with WooCommerce. Will update here when/if there’s any progress.