Elvira K.

Hi there @alcegraphics,

Thanks for reaching out!

Is it possible that these subscribers have been imported with these dates or subscribed on May 31st indeed?

I actually see a sending test email sent from your account on May 31st so the plugin has already been active back then.

Cheers!

Hi there @dankipara,

Thanks for reaching out!

Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread if the issue persists.

We’ll be able to help there.

Cheers!

Hi there @ginnywills,

Thanks for reaching out and I apologize for the late response.

You can edit it in MailPoet > Settings > Sign-up Confirmation > Enable visual subscription confirmation emails > Open template editor.

Let me know if that’s what you’ve been looking for.

Cheers!

Hi there @jakovcudina99,

Thanks for reaching out!

I see that we sent you an email on July3rd but never heard back. I re-sent it to your MailPoet account’s email address. Please reply to my email.

@goranlex, please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread if your plan is still pending.

Enjoy the rest of your day!

Hi there @bart17041976,

Thanks for reaching out and I apologize for the late response.

I checked your account and restored sending for you.

If you still can’t send emails, please ensure to click the “Resume sending” button on the MailPoet > Emails page.

Hope it helps, please let us know if you need further assistance!

Hi there @ukndoit,

Thanks for reaching out and I apologize for the delay in response.

If you’re a paid user, please feel free to use this form to contact us: https://www.mailpoet.com/support/premium/

Enjoy the rest of your day!

Hi there @fawaz409,

Thanks for reaching out and I apologize for the delay in response.

• Have you copied any HTML code to the MailPoet email in question or you used a template?
• Is it possible to send a preview of this email or it stops as soon as you attempt sending?
• If you create a newsletter from scratch and use a template, does it work?
• What version of the plugin do you use?

Looking forward to hearing back from you!

Hi there @mkv1982,

We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.