tograczyk
Forum Replies Created
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Hi @sfali92, thanks for the detailed steps – great debugging so far.
The main thing now is that debug messages aren’t appearing. They should always show up, so if they don’t, it usually means the theme is blocking the output. Could you try switching temporarily to Storefront theme just to confirm whether debug appears there?
If debug still doesn’t show, a quick check worth doing is making sure all products in the cart have a weight, because FedEx won’t return rates without it.
Once we get the debug output visible, we’ll should know what’s causing the missing FedEx rates.
Also, just to clarify – Flexible Shipping does not affect FedEx Live Rates, so anything happening on the Flexible Shipping side won’t influence whether FedEx rates show up.
Best regards,
TomekHi @alanna7181 , thanks again for the details you shared.
From what you describe, this looks related to the WooCommerce Shipping plugin.
The best next step would be to contact the WooCommerce Shipping support team directly here:
https://wordpress.org/support/plugin/woocommerce-shipping/Please share the error message and your System Status report with them – they’ll be able to check what’s going wrong in the label creation flow.
Best regards,
TomekThanks for the clarification.
Our plugin only handles UPS Live Rates and Access Points, so the issue with creating labels and the shipping address is most likely coming from another plugin or service in your store (for example the one you use to buy/print labels).
To check what’s responsible, could you please send me your WooCommerce System Status report?
Here’s a short guide on how to get it: https://octolize.com/docs/article/how-to-get-woocommerce-system-status/
Best regards,
TomekThank you for the review!
Thank you!
Hi @alanna7181 !
Thanks for reaching out. Our Shipping Live Rates and Access Points for UPS plugin itself doesn’t handle label creation, but we’re happy to help you figure out what’s causing the issue.
Could you please share a screenshot of the exact error message you’re seeing when trying to validate the address or purchase the label? That will help us understand whether the problem comes from the UPS settings, address validation, or something else in your setup.
Once I have the screenshot, I’ll take a look and point you in the right direction.
Kind regards,
TomekThank you for the great feedback! We’re glad to hear the setup went smoothly and that the live rates help you get accurate shipping costs.
Forum: Reviews
In reply to: [Weight Based Shipping Table Rate for WooCommerce – Flexible Shipping] ottimoGrazie!
Thank you so much for the review!
Hi @lexxie2015,
We’re not allowed to provide support for paid features here on wordpress.org. If you’re experiencing payment issues, please write to us via the contact form at https://octolize.com/support/.
Thanks for understanding!
Best regards,
TomekHi @lexxie2015,
To handle split shipping, we have a separate plugin: https://octolize.com/product/shipping-packages-woocommerce/. This is a paid solution, so according to the rules of this forum, we cannot provide further instructions.
Please write to us via the contact form at https://octolize.com/support/. We will let you know what is possible and if we will be able to help.
Best regards,
TomekThank you!
Thanks for the follow-up and clarification. Since we’ve already replied to you via email, let’s continue the conversation there, it will make it easier for us to ask for access to your store or request more details if needed. We’ll keep this thread open for now, just in case.
Best regards,
TomekThank you for sharing the additional details and screenshots! Unfortunately, I’m not yet able to determine exactly what’s causing the issue.
Could you please contact us directly via the form at https://octolize.com/support/? This will allow us to look into the issue more thoroughly and help you resolve it. You can use the Pre-sale question option in the form, that’s enough to reach our support team.Best regards,
TomekHi @geekfarmer, thank you for reaching out!
The USPS API error indicates an issue with passing the shipment dimensions. I can see in the screenshots that they are saved in the method settings. Could you please re-enter the default package dimensions and save the settings? Does the product in your cart have its own dimensions?
Best regards,
Tomek