tinnic
Forum Replies Created
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Hi Patrick,
Since you mentioned caching, I turned off W3 Caching. So maybe that’ll solve the issue. But I’ll also take the steps you mentioned and reopen this ticket if issues persist.I am expecting a surge of parents paying next week, so that should be a good test.
Thanks!
In both your site and my testing site, the calculation is happening very fast, as we don’t even have to change focus from the coupon field.
You mentioned that the payment didn’t include the discounted price. Did that happen in both form submission and the actual payment on Stripe? Please advise!Hi Dimitris,
I am not sure what to tell you except that it happened again. Without revealing personal information, this is the submission from last night. As you can see, this person used the discount code but the discount was calculated to be 0.`Gift Voucher number or Promotional code? Gv50
Calculated Discount 0
Total fee after any discounts 249
Credit / Debit Card
Mode : live
Status : COMPLETED
Amount : 249
Currency : AUD`Here is the image of what it looked like on the Stripe side with all payments collected through Forminator and the “Incomplete” payments are from the problem I mentioned about people submitting without full credit card details. The partial refund is from when we had to return the discount amount to a person who did use the discount code but didn’t register. As you can see from the other payments, other people were able to use the discount code properly.
So I don’t know what to fix!
Thanks
Hi Patrick,
Thanks for letting me know. We’ll mitigate the situation on our end.Hi Nithin,
I double-checked the receipt is enabled on Forminator and Stripe. I have exported the latest version of the formThanks
Hi Kasia,
I have expoerted code into pastebin: https://pastebin.com/R8JY4b22Thanks!
Thanks Adam. Last question, do you guys have an ETA for Forminator 1.15? We can probably adjust our messaging if we have a subscription model activated
Hi @wpmudev-support8
Thanks for the reply.The case is pretty simple. We are offering a 10 week after school program that costs $249. But we want to charge it after 3 sessions. It’s basically an opt-out model where if they don’t like the program, they can opt-out within the first three sessions but they don’t have to hassle with a refund because we haven’t collected payment. But if they like us and continue with the program we’ll collect the fee in full on the 4th session.
So it is authorized once but the funds are collected after three days. We might charge again if they come back in future school terms. But it would not be an automatic recurring subscription. I hope that makes sense.