theolivetree

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  • Forum: Plugins
    In reply to: [Advanced Shipment Tracking for WooCommerce] Add tracking info when FedEx API marks order as completed
    Thread Starter theolivetree

    (@theolivetree)

    2 years, 4 months ago

    Hello again,

    1.FedEx updates the order with “status_shipped” = 1 and tracking_number.
    The order status in WooCommerce automatically changes to complete and WooCommerce triggers an ‘Order Completed’ email to the customer.

    2. AST API facilitates the change of the order status to ‘completed’ when it receives the “status_shipped” = 1 indication eg via a csv import

    So above we have two different scenarios.
    FedEx marks the order as complete or AST marks the order as complete depending on who passes the status_shipped” = 1 indication first.

    I understand that AST cannot attach tracking numbers to an already marked complete order.

    Can the pro edition of your plugin send in bulk a custom email, (not the automatically email described above), with the tracking numbers to specific order numbers?

    Forum: Plugins
    In reply to: [Advanced Shipment Tracking for WooCommerce] Add tracking info when FedEx API marks order as completed
    Thread Starter theolivetree

    (@theolivetree)

    2 years, 4 months ago

    Hi, thank you for your response.

    I need to clarify something.

    The order is marked as completed by FedEx and this cannot be changed. FedEx passes the "status_shipped" = 1.infromation in the order, and the order automatically changes status to completed..

    Can the AST API when FedEx marks the order as completed sent an email with the tracking number?

    Thank you

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