The Generation

No problem! Please let us know if you are able to resolve it together with Svea.

Best regards

Hi,

We’ve taken a look and we can’t find a scenario where the emails shouldn’t be sending. For the other orders that didn’t got an email, are those also going via the “Awaiting status” status?

(We did find that the email only gets sent if the status change is triggered by the automatic check and not if an admin changes the status, this will be changed in a future update to always send the email regardless of who triggers the status update. However I can see in the screenshot that the automatic check did run and should’ve sent email)

Best regards

Hi,

I see.

To rule out if the server crashed instead of sending the email, could you check if there is a matching ‘fatal_error’ log entry at the time the email was supposed to be sent?

Best regards

Hi,

The status is indicating that Svea let through the order but need some manual handling before a final status is being set.

The order is being checked once every hour via cron job. We have encountered a few stores where cron job isn’t working as intended or the queue of items to run gets filled quicker than it’s completing which makes it so that some jobs never runs.

You could use plugins such as “Cron manager” or similar to check if there seems to be a lot of cron jobs that is due “now”, that could give an indication if something is wrong with cron jobs.

As of the orders that doesn’t complete when checking manually with the button; can you confirm that this order is completed in PaymentAdmin and isn’t actually waiting for a final status?

Best regards

Hi David.

Is it possible for you to see what orders this occurs on?
We don’t really interfere with the order confirmations from WooCommerce, we only put the order to it’s completed status. However since email triggers also has a “from”-status there’s a chance that you come from an unexpected status, effectively not triggering the email.

Could you investigate if it’s possible to see what status you’re going from when setting the completed status and should be triggering the email?

Best regards

Hi,

As of now we don’t have a date where this will be implemented but it is in our backlog so sometime in the future it will happen. I’ll add a note that this is a highly asked feature.

Best regards

Hej,

Det verkar som att något i butiken blockerar “Betala vid leverans” vilket vi inte kan se härifrån. Om vill ha ytterligare hjälp med felsökning så går det bra att kontakta vår officiella support via support@thegeneration.se där vi kan felsöka mer konkret.

Allt gott!