Awaiting status – order getting stuck

  • Resolved ibl92

    (@isabella92)


    2 years ago

    Hello!

    We are using Woocommerce, Svea and Visma.

    We have two orders from 9th of may with the woocommerce status “awaiting status”.

    If I click in on any of the two orders and look at the “Svea window” to the right. It says:

    Awaiting status
    The order is awaiting its final status from Svea and will be updated automatically. You do not need to do anything with this order, but if you want to check the status immediately, you can do so by clicking the button below.

    1) Why does this order get stuck like this?
    2) How do I fix this? When this happened before I clicked on a “check status now”-button, and for whatever reason that made the order go through. When I try to do this today it doesn’t work.

    I have contacted Svea directly as well as Sharespine who are responsible for the integration between Visma and Woocommerce. Both of them are telling me this must be a problem with the platform woocommerce.

    PS: We updated all of our plugins yesterday (Woocommerce 8.5.2 and Svea checkout for Woocommece 2.7.2)

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author The Generation

    (@thegeneration)

    2 years ago

    Hi,

    The status is indicating that Svea let through the order but need some manual handling before a final status is being set.

    The order is being checked once every hour via cron job. We have encountered a few stores where cron job isn’t working as intended or the queue of items to run gets filled quicker than it’s completing which makes it so that some jobs never runs.

    You could use plugins such as “Cron manager” or similar to check if there seems to be a lot of cron jobs that is due “now”, that could give an indication if something is wrong with cron jobs.

    As of the orders that doesn’t complete when checking manually with the button; can you confirm that this order is completed in PaymentAdmin and isn’t actually waiting for a final status?

    Best regards

Viewing 1 replies (of 1 total)

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