thedeejayece

Hey there, thanks for the replies. I’ve been on a call with your team, and confirmed that all of my issues are bugs that need fixing.

1. Purchases staying as ‘bookings’ and not creating attendees
You instructed me to turn on attendee registration, but it was already turned on.
It turns out that a field has to be filled out by a user – whether that’s a predefined one such as “name”, “email” or “phone number”, or a custom field that is created.
So the on/off toggle does not function as required – your users also have to provide some sort of data for a ticket to be issued. This is not ideal for my event where I don’t need any other information – I just need the number of tickets a user purchases to be issued.
This was confirmed by your team as a bug. In the meantime I now have a tick box for each ticket so that the user has to agree to our terms and conditions. Clunky, especially as I can’t add HTML into the description field. But it’s a workaround for now.

2. Ticket download not available in WooCommerce emails / Email customization
Your instructions were that Eventin is totally independent – which is fair enough. I enabled the automation feature – which is a little light on features – and emails were sent. But all you’re able to do is customise the header of the email – not the template (which uses the default purple theming), or the fields and the way they are presented (such as ticket ID, purchase date, download ticket, edit ticket etc).

This is all inside files within ../wp-content/plugins/wp-event-solution/templates/emails/ – so has to be copied into a child theme and modified.

This is where my current problems sit, as when copied into the child theme, Eventin ignores ../email.php which instructs it to grab header.php, then the associated template file, then footer.php. Instead it just renders the template file, so I’m now having to manually add all of the styling into each of the templates.

Another bug I wanted to share with your team today on my 1100 call, but no one turned up.

3. Broken documentation links
Credit to you, a lot of these broken links now look like they’re fixed. Thank you.

4. CSS / Font size issue
Have confirmed that this is not a theme level issue – but css classes generated by Javascript within the Eventin plugin. I have just had to manually override these and deal with it.

There are options to change the primary and secondary colours of Eventin, but these don’t appear to be universal as the default purple still appears in places it shouldn’t. This has been reported to your team and confirmed as a bug.

5. Template builder experience
I’m unable to copy and/or edit the default ticket themes, which are the best. The alternatives are sub-par. The event template builder experience is clunky and not geared towards mobile usage. Happy to jump on a call and explain more.

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Further issues since we last spoke:

6. Checkout page pulls page title from last post. If no posts, the page breaks.

For some reason the checkout (/eventin-purchase/checkout) pulls the page title from the last post, rather than just displaying “checkout” or allowing me to customise the text.

If there are no posts on WordPress then the page doesn’t render properly. I’ve had to make a blank post so that I can customise the page header for this. Don’t know what’s going on here. Have emailed your support team about this and not yet had a reply.

7. Checkout doesn’t load enqueue scripts

For some reason the checkout also doesn’t load any of the enqueue scripts, so I’ve now had to add these manually to the child theme’s functions.php so that the checkout actually functions.

Keen to hear from one of your support team – I had a call booked today and no one has turned up unfortunately.